Insurance customer service representative

It is professional, respectful, and emphasizes stability, long-term work, flexibility, and growth — things that resonate well with talented Taiwanese remote professionals. --- ### **Recommended Job Title:** **Remote Commercial Insurance Virtual CSR (Business Lines) – Long-term Contract** --- ### **Job Description:** We are a growing U.S. insurance agency looking for a **dedicated and professional Virtual Customer Service Representative** to support our **Business Lines / Commercial Insurance** division. This is a **fully remote, long-term contract position** ideal for experienced virtual professionals who want stable work, clear communication, and the opportunity to grow with a supportive team. Many of our successful team members are based in Taiwan and deliver excellent results while enjoying the flexibility of remote work. You will serve as an important part of our client service team, helping business clients with their commercial insurance needs while working closely with our producers and licensed staff. ### **What You’ll Be Doing:** - Serve as a key point of contact for commercial insurance clients (via email, phone, and client portal) - Process policy changes, endorsements, renewals, cancellations, and billing inquiries accurately and on time - Prepare and issue Certificates of Insurance (COIs) - Assist with gathering information for renewals and new business - Maintain accurate client records in our agency management system - Coordinate with our team and insurance carriers to resolve client requests efficiently - Provide proactive and professional communication to help retain and support our business clients - Support the overall service experience for commercial accounts ### **What We’re Looking For:** - Strong written and verbal **English communication skills** (professional level) - Previous experience in **customer service, insurance, or administrative support** (insurance background is a big plus) - Highly organized, detail-oriented, and able to manage multiple tasks independently - Comfortable working in a remote/virtual environment with reliable internet and a quiet workspace - Proactive, responsible, and committed to delivering consistent high-quality work - Experience with insurance agency software (Applied Epic, AMS360, EZLynx, or similar) is a strong advantage - Previous experience working with U.S. clients is preferred **Note:** A U.S. Property & Casualty insurance license is **not required** for this role. We will provide training on our systems, processes, and workflows. You will work under the guidance of our licensed team members. ### **What We Offer:** - **Long-term remote contract** with stable weekly hours - Flexible working schedule (we value work-life balance) - Competitive hourly rate based on experience and performance - Clear communication and supportive management - Opportunity to build long-term experience in U.S. commercial insurance - Professional and respectful working relationship - Growth potential as our commercial book of business expands We are looking for someone reliable who wants to become a long-term part of our team — not just a short-term hire. ### **How to Apply:** Please include the following in your proposal: 1. Your experience in customer service, insurance, or virtual assistant work 2. Your English proficiency level and any experience working with U.S. or English-speaking clients 3. Which agency management systems you have used (if any) 4. Your availability (how many hours per week you can commit) 5. Your expected hourly rate (in USD) We carefully review every proposal and respond to strong candidates promptly.