LMI Service Electrician Qualification and Development Program

Senior Instructional Designer, E-Learning Developer, and Technical Training Video Producer Project: LMI Service Electrician Qualification and Development Program Lighting Maintenance Inc. is seeking an experienced instructional designer and e-learning developer to help create a comprehensive training and qualification program for our service electricians. This is not a request for a generic online course, a basic safety presentation, or simple video editing. We need someone who can take existing technical content, operating standards, employee evaluations, raw field video, photographs, procedures, and subject-matter-expert input and turn them into professional, practical, mobile-friendly training for field employees. The completed training will be delivered and tracked through the MITER Learning platform. The Type of Professional We Are Looking For The ideal contractor is a senior instructional designer or learning-experience developer who also has strong multimedia and technical video-production capabilities. The contractor should be able to: Design competency-based workforce training. Organize complex technical material into clear learning modules. Work with electricians, managers, safety personnel, and other subject-matter experts. Develop e-learning courses, assessments, job aids, and practical-evaluation tools. Edit raw field footage into professional training videos. Develop narration and voiceover. Add instructional graphics, diagrams, animation, labels, callouts, captions, and visual explanations. Package and implement training in an LMS. Help configure learning paths, certifications, assignments, completion rules, and reporting inside MITER. Deliver all editable source files so LMI can maintain the training internally. One individual may perform all of this work, or the applicant may lead a small production team. Any subcontracting must be disclosed in the proposal. About LMI Lighting Maintenance Inc. is an established electrical contractor specializing in: Roadway and street lighting. Commercial and industrial lighting. Electrical service and troubleshooting. Sports lighting. Traffic signals. Exterior and parking-lot lighting. Aerial and bucket-truck work. High-mast lighting. Underground electrical systems. Related electrical infrastructure and field services. Our employees work in real field conditions, often independently, using service vehicles, aerial equipment, test instruments, electrical controls, and specialized equipment. The training must reflect the practical reality of field service work. Project Purpose LMI is developing a formal Service Electrician Qualification and Development Program. The program must help us determine: What an electrician already knows. What the electrician can actually demonstrate in the field. What specific training gaps must be addressed. When the electrician is qualified to work independently. What vehicles, equipment, and work assignments the electrician is authorized to receive. What restrictions remain until additional training or verification is completed. This is a competency-based qualification program. Watching a video or passing a quiz will not, by itself, qualify an employee. The training must connect online learning with written assessment, practical demonstration, supervised field performance, evaluator approval, and final management authorization. Existing Program Materials LMI has already developed substantial source material, including: A detailed service-technician evaluation. A 150-item competency and qualification matrix. Qualification levels. Mandatory safety and performance gates. Core curriculum-module outlines. Written assessment concepts. Practical evaluation stations. Supervised service-call requirements. Customer-communication standards. Documentation standards. Vehicle and equipment requirements. Employee authorization and restriction criteria. Draft lesson content, scripts, scenarios, questions, and training material developed with AI assistance. Internal electrical, safety, fleet, service, and management subject-matter experts. The contractor will not be starting with a blank page. The contractor’s responsibility will be to convert these materials into a consistent, professional, effective, and manageable training system. Core Curriculum Modules The initial program is expected to contain the following ten modules: The LMI Service Standard. Dispatch, Scheduling, and Daily Preparation. Timekeeping and Productive Use of the Day. Service Vehicle and Take-Home Vehicle Responsibility. Electrical Safety and Field Judgment. The LMI Troubleshooting Process. Lighting and Electrical Systems. Customer Communication and Customer Experience. Documentation and Work-Order Closeout. Productivity, Profitability, and Quality. Additional qualification or endorsement tracks may later be created for: Bucket-truck operation. Digger-derrick operation. CDL Class A and Class B. Traffic-signal work. Sports-lighting work. Underground fault locating. High-mast work. Traffic-control setup. Apprentice or helper supervision. Emergency and after-hours response. Take-home vehicle authorization. Senior troubleshooter or mentor. Technical evaluator. Training Formats The program may include: Short mobile-friendly e-learning lessons. Instructor-led training. Field demonstrations. Professionally edited training videos. Voiceover and narration. Photographs and technical diagrams. Animation and motion graphics. Knowledge checks. Final written assessments. Practical skills checklists. Manager and evaluator observation forms. Employee job aids. Field-reference guides. Scenario-based exercises. Supervised service-call evaluations. Remedial training assignments. Certification and requalification records. The contractor should recommend the most appropriate format for each subject rather than forcing every topic into the same type of course. Raw Field Video and Multimedia Production LMI will provide raw video recorded in the field. The footage may show: Electrical troubleshooting. Lighting repairs. Controls and contactors. Photocells and time clocks. Meter use. Pole bases and handholes. Bucket-truck work. Vehicle inspections. Safety practices. Customer-service procedures. Documentation procedures. Specific field techniques. Correct and incorrect methods. The raw footage may not be professionally recorded. The contractor will be responsible for converting usable footage into clear, professional training material. Responsibilities will include: Reviewing and organizing footage. Selecting the strongest usable sections. Removing unnecessary, unclear, repetitive, or unusable footage. Editing demonstrations into concise and logical sequences. Improving pacing, audio quality, and visual clarity. Developing or refining narration scripts. Providing professional voiceover or coordinating approved voice talent. Adding titles, captions, labels, arrows, callouts, freeze frames, zooms, and highlights. Creating graphics, diagrams, illustrations, or animation where the raw video does not fully explain the concept. Adding closed captions and transcripts. Protecting customer names, locations, license plates, employee information, and other sensitive material when required. Preparing content for mobile delivery through MITER. Creating shorter field-reference clips when appropriate. Providing LMI with all editable video-project files and production assets. When existing footage is insufficient, the contractor must provide clear filming instructions to LMI, including: Required camera angles. Close-up shots. Wide shots. Demonstration sequence. Required lighting and audio. Talking points. Narration requirements. Safety considerations. Additional photographs or graphics needed. The final product should not consist of long, unedited videos showing employees working. Each training segment must clearly explain: What task is being performed. Why the task is being performed. How each step should be completed. What hazards must be controlled. What common mistakes should be avoided. What acceptable performance looks like. How the employee’s competence will be evaluated. MITER Learning Platform Implementation The training will be delivered and tracked through MITER. The contractor should be able to assist LMI with: Course setup. Custom learning content. SCORM or other compatible course packaging where appropriate. Learning-path configuration. Assignment by job role or employee level. Course prerequisites. Quiz and assessment setup. Instructor-led training records. Practical training records. Completion requirements. Certification tracking. Expiration and renewal dates. Manager reporting. Training reminders. Remedial training. 30-day and 90-day follow-up reviews. Administrator training. Testing the employee mobile experience. Direct experience with MITER is preferred but not mandatory. Applicants with strong LMS experience who are willing to work directly with MITER support will be considered. Initial Paid Pilot The initial engagement will be a fixed-price pilot. The pilot module will be: The LMI Troubleshooting Process This module will teach a repeatable process for diagnosing electrical and lighting service problems rather than randomly replacing parts. The pilot may include scenarios such as: One failed parking-lot fixture. Multiple fixtures out on one circuit. Photocell failure. Time-clock failure. Contactor or control-circuit failure. LED driver failure. Loose or damaged connections. Neutral problems. Water intrusion. Pole-base damage. Underground circuit problems. Incorrect replacement-component selection. Pilot Deliverables The pilot should include: Final learning objectives. Recommended lesson structure. Detailed course outline. Course storyboard. Mobile-friendly e-learning content. Instructor or narration scripts. At least one professionally edited field-training video. Voiceover integrated into the finished video. Supporting technical graphics and visual callouts. Knowledge checks. Final written assessment. Answer key and scoring requirements. Practical demonstration checklist. Supervisor or technical-evaluator observation form. Employee field-reference job aid. Remediation requirements for failed competencies. MITER-ready files or course package. Assistance uploading and testing the course in MITER. Written instructions for maintaining and updating the course. All editable source files. All video-editing project files. Separate graphics, audio, scripts, captions, and production assets. Recommendations for improving future LMI field video. Required Experience Applicants should have demonstrated experience in: Instructional design. Adult learning. Corporate or workforce training. Competency-based training. E-learning development. Practical skills assessment. Mobile learning. LMS implementation. Technical writing. Working with subject-matter experts. Video editing. Voiceover-based instruction. Technical graphics and diagrams. Scenario-based learning. Course testing and quality control. Experience with any of the following is strongly preferred: Electrical contracting. Construction. Skilled trades. Utilities. Industrial maintenance. Field service. Fleet operations. Equipment operation. Occupational safety. Manufacturing. Technical certification programs. Applicants do not need to be licensed electricians. However, they must be comfortable working with detailed electrical and field-service subject matter and accepting technical direction from LMI. Preferred Authoring and Production Tools Experience with the following or comparable tools is preferred: Articulate Rise 360. Articulate Storyline 360. Adobe Captivate. Camtasia. Adobe Premiere Pro. Adobe After Effects. DaVinci Resolve. Adobe Illustrator. Adobe Photoshop. Vyond. Canva. SCORM course-development tools. Professional audio and captioning tools. Applicants should explain which tools they recommend and why. Technical and Compliance Approval The contractor will not have final authority to approve: Electrical procedures. Safety requirements. OSHA interpretations. Legal or regulatory statements. Wage-and-hour policies. Vehicle policies. Employee qualification decisions. LMI operating standards. All technical, safety, legal, HR, and operating content must be reviewed and approved by LMI’s designated personnel before publication. The contractor must have an organized process for obtaining and documenting those approvals. Ownership and Confidentiality All materials created under this engagement will become the property of Lighting Maintenance Inc. upon payment. This includes: Drafts. Final courses. Scripts. Storyboards. Graphics. Illustrations. Animations. Assessments. Answer keys. Templates. Voiceover files. Audio files. Video project files. Source files. SCORM packages. MITER-ready files. Job aids. Practical evaluation forms. Production assets. The contractor may not reuse or publish LMI procedures, photographs, video, customer information, employee information, or proprietary training content without written approval. A confidentiality agreement may be required. Application Instructions Please begin your proposal with the words: LMI Qualification Program Proposals that do not begin with those words may not be reviewed. Please provide: A brief description of your relevant experience. Two or three examples of comparable technical, industrial, construction, or workforce-training projects. Examples of e-learning courses you personally developed. Examples of training videos created from raw field or operational footage. Examples showing voiceover, instructional graphics, callouts, diagrams, animation, or technical explanations. A description of your competency-based training experience. A description of your practical skills-assessment experience. The authoring, video, audio, graphics, and LMS tools you use. Your experience with SCORM and LMS implementation. Any experience with MITER. Any experience in construction, electrical work, utilities, skilled trades, safety, fleet, or field service. Your proposed approach to the troubleshooting pilot. Your proposed fixed price for the pilot. Your estimated schedule for completing the pilot. Your estimated budget range for developing the remaining nine modules. Confirmation that LMI will receive all editable source and production files. An explanation of whether voiceover will be performed by you, professional voice talent, or artificial intelligence. Identification of any work you intend to subcontract. An explanation of how you obtain technical approval from subject-matter experts. An explanation of how you distinguish course completion from demonstrated field competence. Screening Question Please answer the following question in your proposal: A customer reports that several parking-lot lights are out. Explain how you would divide this topic among: Online instruction. Field video. Graphics or diagrams. Written assessment. Practical demonstration. Supervised field observation. Final employee qualification. We are looking for an applicant who understands that watching a video and passing a quiz do not prove that an electrician can safely and independently troubleshoot the problem. Selection Process Shortlisted applicants may be asked to: Participate in a video interview. Review a limited sample of LMI’s existing material. Explain how they would convert a technical competency into a complete training and evaluation process. Develop a brief paid storyboard or sample. Meet with an LMI technical subject-matter expert. Demonstrate prior e-learning, LMS, and video-production work. Explain how they would organize and maintain the complete training library. Engagement Structure The initial engagement will be awarded as a fixed-price pilot with defined milestones. Potential milestones include: Review of source material. Learning objectives and recommended design. Course outline and storyboard. Draft script and video plan. First course draft. Technical and safety review. Video editing and multimedia production. Assessment and practical evaluation development. MITER upload and testing. Final revisions. Delivery of all source files. Administrator handoff. Successful completion of the pilot may lead to development of the remaining curriculum modules and additional LMI qualification programs.