Lead dispatch

*Lead Dispatcher – Executive Transportation** **Who We Are** We are a family-oriented executive transportation company built on trust, loyalty, and a genuine passion for exceptional service. At the heart of everything we do is our people — and we don't just hire employees, we welcome team members into our family. If you are someone who takes pride in their work, shows up for their team, and truly cares about the people around them, you may be exactly who we've been looking for. **About the Role** We are seeking an experienced and dedicated Lead Dispatcher to become a key part of our family. In this role, you will be the backbone of our daily operations — coordinating chauffeurs, managing real-time logistics, and making sure every client receives the world-class experience they expect. This is not just a job; it is an opportunity to grow with a team that will have your back every step of the way. **Key Responsibilities** - Oversee and manage all dispatch operations for executive, VIP, and corporate transportation requests - Coordinate and communicate with chauffeurs in real-time to ensure on-time performance and seamless service delivery - Monitor flight arrivals, traffic conditions, and trip schedules to proactively adjust logistics - Serve as the primary point of contact for clients, corporate accounts, and hotel partners during active trips - Train, mentor, and support junior dispatch staff — just like family does - Handle escalations, last-minute changes, and service recovery with professionalism and a calm head - Maintain accurate records of trip activity, chauffeur assignments, and client communications using dispatch software - Collaborate with operations and account management teams to ensure an outstanding client experience - Uphold our company values of integrity, reliability, and genuine care for every person we serve **What We're Looking For** - 3+ years of dispatching experience, preferably in luxury ground transportation, black car, or chauffeured services - Strong knowledge of local geography, airports, and traffic patterns - Proficiency with dispatch and fleet management software (e.g., Limo Anywhere and similar platforms) - Excellent communication and multitasking skills, especially under pressure - Flexibility to work nights, weekends, and holidays when the team needs you - A team-first attitude — someone who leads with kindness, accountability, and respect - A genuine desire to be part of something bigger than a job title **What We Offer** - Competitive salary commensurate with experience - A warm, supportive, and close-knit work environment where you are truly valued - Long-term growth opportunities within our family-run organization - A place where your contributions are recognized and celebrated **Join Our Family** We believe the right person is out there — someone who wants more than a paycheck, someone who wants to belong. If that sounds like you, we would love to meet you.