Leasing Operations Virtual Assistant (Part-Time)

Leasing Operations Virtual Assistant (Part-Time) Position Overview Patriot REI is seeking a detail-oriented and highly organized Leasing Operations Virtual Assistant to support our Leasing Department. This role will assist with applicant management, leasing administration, marketing support, follow-up communication, and leasing pipeline coordination. The ideal candidate is proactive, organized, responsive, and comfortable managing multiple priorities while helping move applicants efficiently from inquiry to lease signing. This position supports the Leasing Manager and Leasing Assistant by handling administrative and operational tasks that improve efficiency and response times. Responsibilities Applicant & Leasing Administration • Review incoming rental applications for completeness • Track applicant progress through the leasing process • Identify and follow up on missing documents • Send and monitor landlord verification requests • Send and monitor employment verification requests • Maintain accurate applicant records and status updates • Organize leasing files and documentation Lead Management & Follow-Up • Follow up with prospective tenants via email, phone, and text • Re-engage inactive leads and applicants • Track communication history and outcomes • Assist with scheduling property showings • Send appointment confirmations and reminders • Monitor applicant response timelines Marketing Support • Post and refresh rental listings across multiple platforms • Share listings in approved Facebook groups and marketing channels • Create basic marketing materials and property flyers • Assist with virtual tour creation and property marketing campaigns • Monitor listing accuracy and consistency across platforms • Leasing Operations Support • Maintain leasing reports and tracking spreadsheets • Assist with housing voucher and assistance program paperwork • Coordinate administrative tasks related to inspections and approvals • Monitor leasing workflows and identify bottlenecks • Support special leasing projects as assigned Qualifications • Previous experience as a Virtual Assistant, Leasing Assistant, Property Management Assistant, or Administrative Assistant preferred • Strong written and verbal communication skills • Excellent organizational and follow-up abilities • High attention to detail • Comfortable working independently • Experience with CRM systems, property management software, or applicant tracking systems preferred • Proficiency with Google Workspace, Microsoft Office, and online collaboration tools • Ability to manage confidential applicant information professionally Preferred Experience • Property management • Residential leasing • Buildium or similar property management software • Fair Housing awareness • Customer service and applicant communications Terms of Employment Full-time, 20 hours per week to start, on a set schedule aligned to U.S. Eastern business hours. Exclusive commitment required. This is a dedicated position. Holding any other job, client, or outside position concurrently is strictly prohibited. Fully remote. Our Core Values At Patriot REI, we hire, evaluate, and part ways based on our seven core values. Skills get you the interview; these keep you on the team. Every candidate is measured against them: Work Ethic — We show up and put in the effort, every day. Persistence — We push through problems until they're solved. Do the Right Thing — We act with integrity, even when no one is watching. Humbly Confident — We know our craft without arrogance, and we ask when we don't. Keep It Real — We're honest, direct, and straightforward. Positive Energy — We bring a constructive, can-do attitude to the work and the team. Continuous Improvement — We're always learning and getting better. If these resonate with how you already work, you'll fit right in. To apply: Submit your resume, a brief note on your Leasing Operations experience, and (if available) references from prior leasing va roles.