Leasing Retention Admin

Turnkey Real Estate is seeking a Leasing Retention Admin to assist with marketing, resident retention, and pet screenings. In this role, you will be securing lease renewals, ensuring complete compliance with pet screenings, and facilitating smooth prospect-to-resident transitions. The ideal candidate thrives on direct communication, diligent follow-through, and keeping software systems updated and organized. Responsibilities • Draft, review, and send lease renewal documents to current residents in a timely manner. • Proactively follow up with existing residents via phone, email, and text to secure signed lease renewals prior to expiration dates. • Monitor lease expiration reports to maintain target retention rates and minimize turnover. • Address resident questions regarding renewal terms, rent adjustments, and lease policies. • Manage the Pet Screening process by following up with current residents to ensure complete profiles, assistance animal verifications, and pet records are submitted. • Utilize Appfolio daily to update tenant profiles, track lease statuses, and keep lease records accurate. • Leverage Tenant Turner to support prospect/applicant communication flow and self-showing activity relative to lease transitions. • Maintain accurate task tracking and log every communication touchpoint to ensure no follow-up slips through the cracks. Job Qualifications • Appfolio: Experience navigating applicant/tenant portals, drafting leases, and managing lease data. • Pet Screening: Direct experience utilizing automated pet/animal screening platforms to verify household pets and assistance animal accommodations. • Tenant Turner: Experience with Tenant Turner software to monitor leads, scheduling, and listing/showing updates. • Relentless Follow-Through: Proven track record of diligent, polite, and consistent follow-up until tasks are fully resolved and documents are executed. • Communication: Exceptional written and verbal communication skills with a professional customer-service mindset. • Organization: Strong multi-tasking skills with high attention to detail in document drafting and record-keeping. • Experience: Experience in property management administration, leasing, or resident retention preferred. • Schedule: Must be able to work during our standard operating business hours (9:00 AM – 5:00 PM EST). About TurnKey Real Estate Inc Turnkey Real Estate Inc. provides full-service property management in Southwest Ohio. We are building better communities and creating happy, joyous homes for owners, tenants, employees, and contractors. Our core values consist of being God-Centered, family-focused, filled with Integrity, customer-focused, and exceeding expectations. Our ideal candidate will share these core values. If you have a desire to be a part of a team that is leading the investment real estate industry, look no further!