Licensed Debt Collections Specialist

We are seeking a licensed debt collections specialist to join our team as an in-house B2B collector. The ideal candidate will have experience in business-to-business debt recovery and be able to work independently. Responsibilities include managing a portfolio of accounts, communicating with clients, and resolving disputes. Strong negotiation and problem-solving skills are essential. Key Responsibilities: Manage end-to-end collections on B2B / commercial accounts (invoices, merchant debts, etc.) Make outbound calls, send emails/letters, negotiate payment plans, and resolve disputes professionally Skip tracing, asset investigation, and escalation to legal/pre-litigation when needed Maintain accurate records in our CRM / portal and provide regular performance reports Ensure strict compliance with all state licensing requirements, FDCPA (where applicable), and other debt collection regulations Collaborate with our team on process improvements, client reporting, and portfolio performance Requirements: Active debt collection agency or individual collector license(s) in one or more U.S. states (multi-state licensing is a big plus) 3+ years of proven experience in commercial / B2B debt collections (consumer experience is secondary) Strong negotiation and communication skills with a professional, results-oriented approach Familiarity with common collection tools, skip tracing software, and CRM systems Ability to work independently in a remote environment with reliable internet/phone setup High attention to compliance/FDCPA compliance