Looking to hire montessori certified teacher for long term remote educator

Here's a draft you can paste into Upwork: Montessori-Certified Educator — Remote Parent Support Specialist (Long-Term) We're a fast-growing brand of stage-based play kits for babies and toddlers, and we're hiring a Montessori-certified educator to be the expert voice our customers talk to. The role New and expecting parents reach out to us constantly with questions: "Is this kit right for my 7-month-old?" "My toddler ignores the object permanence box — is that normal?" "What should I be doing at this stage?" Your job is to answer them — warmly, accurately, and in a way that builds trust in our brand — across email, live chat, and social DMs. This is not a generic customer service role. Order status and shipping questions are handled by another team. You are the child development expert. Responsibilities Respond to parent questions via chat, email, and social channels within our SLA (typically same business day) Guide parents to the right kit for their child's developmental stage Provide practical, Montessori-grounded advice on play, milestones, and using our products Flag recurring questions and content gaps so we can improve our FAQ, product pages, and email flows Occasionally contribute short educational content (tips, answers we can repurpose) Requirements Montessori certification (AMI or AMS preferred — please state which, and your training level, e.g., 0–3 or 3–6) Hands-on experience with infants/toddlers (0–3 focus strongly preferred) Excellent written English — clear, warm, concise. You'll be writing all day. Reliable availability during US business hours (specify your timezone and hours in your proposal) Comfortable with modern tools (helpdesk software, Slack, shared docs) Details Long-term engagement, starting ~[X] hours/week with room to grow Fully remote Hourly rate: [range] To apply Answer this in your proposal: A parent writes in saying their 9-month-old "isn't interested" in the toys in their play kit and asks if something is wrong. How would you respond? Keep it under 150 words — write it exactly as you'd send it to the customer. Proposals without this answer will not be considered.