MSP Documentation Specialist | M365, Azure, IT Glue, Network Audits

We are seeking an experienced MSP engineer or technical consultant to support the integration of newly acquired managed service providers into our operating environment. This is a project-based contract role with engagements typically lasting 60 to 90 days. Successful candidates may be invited to participate in future acquisition integration projects on an ongoing basis. About the Role Your primary responsibility will be to review, validate, and standardize technical documentation from acquired MSPs and client environments. You will work closely with our internal Integration and Service Operations teams to bring documentation, asset records, network diagrams, vendor information, and operational procedures into alignment with our standards. This role is ideal for a former MSP Systems Administrator, Senior Engineer, Service Manager, or Technical Consultant who enjoys discovery, documentation, and process improvement. Responsibilities • Review existing MSP documentation for completeness and accuracy • Conduct interviews with technical staff and key stakeholders to gather missing information • Audit Microsoft 365, Azure, networking, security, backup, and endpoint management environments • Update and standardize documentation according to established SOPs and templates • Create or update network diagrams, asset inventories, vendor records, credential records, and support procedures • Identify documentation gaps, technical debt, and operational risks • Produce final documentation packages and handoff materials for operational teams • Participate in integration meetings and status updates as needed Required Experience • 2+ years working within a Managed Service Provider (MSP) • Strong understanding of Microsoft 365 and Azure environments • Experience documenting networks, systems, and operational procedures • Ability to work independently with minimal supervision • Strong written communication and organizational skills Preferred Experience • ITGlue, Liongard, ConnectWise Manage, Autotask, Datto RMM and similar platforms • MSP acquisition or integration experience • Network infrastructure documentation • Cybersecurity, data backup, and compliance documentation • Multi-site client environments Engagement Details • Contract / project-based • Typical engagements range from 60 to 90 days • Flexible hours • Remote work • U.S.-based preferred, but highly qualified international candidates will be considered • Potential for recurring opportunities throughout the year Please provide: - Summary of your MSP experience - Documentation platforms you have used (IT Glue, Hudu, etc.) - Examples of documentation projects you have completed - Experience supporting MSP mergers, acquisitions, or large clients