Market Research Study

Posted 3 quarters ago

Worldwide

Summary

General Market Research & Mystery Shopper Job Type: Freelance Job Description: We are looking for Mystery Shoppers to complete general market research tasks, evaluating various services, products, and customer experiences at designated locations (or online). Your feedback and observations will help businesses understand their strengths, identify areas for improvement, and improve customer satisfaction. As a Mystery Shopper, you will be responsible for visiting locations or interacting with services, simulating the behavior of a regular customer, and then providing detailed feedback based on your experience. Key Responsibilities: Conduct market research by visiting specific locations (physical stores, restaurants, etc.) or engaging with online services. Simulate the experience of an everyday customer, paying close attention to service quality, product presentation, cleanliness, and other key factors. Provide a thorough, unbiased report of your experience based on a series of predetermined criteria. Submit feedback through online forms, surveys, or reports that include your insights, ratings, and recommendations. Follow specific instructions regarding the scope of each task (e.g., completing a purchase, asking questions, or interacting with employees). Requirements: Strong attention to detail and ability to recall specific information about your experience. Good written communication skills to provide clear, concise, and actionable feedback. Ability to remain objective and impartial during the mystery shopping process. No previous experience required (training will be provided). Must be reliable and able to meet deadlines for submitting reports. Access to a computer, smartphone, and internet connection (if applicable for online services). Must be 18 years of age or older. Continuous work opportunities as new projects become available.

  • $20.00

    Fixed-price
  • Entry level
    Experience Level
  • Remote Job
  • One-time project
    Project Type
Skills and Expertise
Mandatory skills
Market Research
SASSIE Mystery Shopping
Activity on this job
  • Proposals:50+
  • Last viewed by client:6 days ago
  • Hires:
    85
  • Interviewing:
    371
  • Invites sent:
    2,492
  • Unanswered invites:
    1,709
About the client
Member since Aug 27, 2025
  • Philippines
    Paranaque City10:52 PM
  • $28K total spent
    292 hires, 176 active

Explore similar jobs on Upwork

Real Estate
Data Entry
List Project on Acquiring PlatformsHourly‐ Posted 4 weeks ago
Lead Generation
Market Research
Selling

How it works

  • Post a job icon
    Create your free profile
    Highlight your skills and experience, show your portfolio, and set your ideal pay rate.
  • Talent comes to you icon
    Work the way you want
    Apply for jobs, create easy-to-by projects, or access exclusive opportunities that come to you.
  • Payment simplified icon
    Get paid securely
    From contract to payment, we help you work safely and get paid securely.
Want to get started? Create a profile

About Upwork

  • Rating is 4.9 out of 5.
    4.9/5
    (Average rating of clients by professionals)
  • G2 2021
    #1 freelance platform
  • 49,000+
    Signed contract every week
  • $2.3B
    Freelancers earned on Upwork in 2020

Find the best freelance jobs

Growing your career is as easy as creating a free profile and finding work like this that fits your skills.

Trusted by

  • Microsoft Logo
  • Airbnb Logo
  • Bissell Logo
  • GoDaddy Logo