Marketplace Manager - Content & Visual Merchandising

About Us We are a growing multi-channel e-commerce company specializing in premium branded consumer products sold across leading online marketplaces. Our listings win on more than price — our visual content is built to look a cut above everything else in the category, and that standard is core to how we compete. As we continue to expand our marketplace presence, we're seeking an experienced Marketplace Manager to lead marketplace operations, elevate our product content and imagery, and drive strategic growth across multiple sales channels. This is a hands-on leadership role responsible for managing marketplace performance, setting the bar for our visual content and bundle presentation, supervising key operational initiatives, and driving continuous improvement across our e-commerce operations. Position Summary The Marketplace Manager will oversee the day-to-day management and growth of multiple third-party marketplaces while collaborating with Buying, Marketing, Warehouse Operations, Accounting, and Leadership. A defining part of this role is raising our visual bar: bundle graphics, and enhanced content that make our listings unmistakably more premium than the competition. This individual will own marketplace strategy, product listings, digital content, asset management, process development, and marketplace-related projects that support company growth. Key Responsibilities Visual Content & Graphic Design — our differentiator Own the visual standard for our marketplace presence — our graphics should be immediately recognizable as a step above competitor listings. Design and direct bundle/kit graphics, infographics, and enhanced content that make complex product sets easy to understand and desirable to buy. Manage all product images, digital assets, and videos; coordinate image creation, editing, and organization. Personally create high-quality graphic content (not placeholder or "good enough" work) and direct internal or external designers to the same standard. Ensure every asset meets marketplace image requirements while still standing out visually in search and category pages. Maintain a consistent, premium brand look across all channels and product lines. Marketplace Management Manage and grow marketplace performance across eBay, Walmart Marketplace, Newegg, Overstock, Wayfair, and future marketplace channels. Develop strategies to increase sales, improve listing quality, and expand product assortment. Product Content & Listings Create, manage, and optimize product listings across all marketplaces. Write compelling product titles, descriptions, bullet points, attributes, and enhanced content. Build and maintain bundle listings and bundled product content, including KIT SKUs — ensuring all components, specifications, and product relationships are accurate. Maintain consistency of product information across all selling channels and ensure listings meet each marketplace's requirements and best practices. Content & Marketing Support Develop content supporting marketing campaigns and promotional programs. Partner with the Marketing team to improve product presentation and conversion. Coordinate new product launches and promotional content across marketplaces. Operations & Process Improvement Create, document, implement, and continuously improve marketplace processes and standard operating procedures. Identify bottlenecks and recommend process improvements across departments. Leadership & Team Management Supervise the KIT department and KIT-related content creation initiatives. Manage marketplace projects from planning through execution. Coordinate cross-functional initiatives involving Buying, Marketing, Warehouse Operations, and Accounting. Prioritize workload, delegate responsibilities when appropriate, and ensure projects are completed on schedule. Support leadership with strategic marketplace growth initiatives and special projects. Cross-Functional Collaboration Work with Buyers on new product launches, pricing updates, vendor information, and assortment planning. Qualifications Portfolio or work samples required — show us bundle/kit graphics, infographics, or enhanced content you've created that outperformed or outclassed competitor listings. 3+ years of experience managing third-party e-commerce marketplaces. Hands-on proficiency with design tools (Adobe Photoshop and/or Illustrator required; InDesign or Canva a plus). Proven experience creating and optimizing marketplace listings, bundled/KIT SKU content, and enhanced brand content. Strong understanding of e-commerce merchandising, visual conversion optimization, and what separates premium listings from average ones. Experience with image management and digital asset organization. Strong project management and organizational skills; demonstrated leadership or management experience. Excellent written and verbal communication skills; advanced Microsoft Excel skills. Experience with multi-channel management software such as SellerCloud or similar platforms is highly preferred. Ability to analyze marketplace performance and make data-driven decisions. Detail-oriented with excellent problem-solving skills; comfortable in a fast-paced, entrepreneurial environment. Preferred Qualifications Experience managing marketplace advertising or promotional programs. Familiarity with SEO best practices for e-commerce product listings. Experience launching products across new marketplace channels.