Meta Ads | Ads Tracking | URL Parameters

Customer Support Rep: Ad Tracking AI SaaS (Full-Time) We're a fast-growing ad tracking, attribution, and CRM platform. Our customers spend serious money on paid ads, and they need solid support when questions come up. This is a chat-based support role; you'll be the friendly, knowledgeable person on the other end who gets them answers fast. What You'll Do - Answer customer questions over chat and email - Understand the issue, find the answer, and respond clearly - Explain tracking and data questions in plain English - Keep tickets moving and follow up so nothing slips through - Flag recurring issues and patterns to the team What You Need to Know - URL parameters and UTMs (you genuinely understand how they work, not just recognize the words) - Google Tag Manager and/or Google Analytics (you've worked with tracking before) - Meta Ads (comfortable in the UI and understand how ads and ad tracking work at a basic level (you don't need to be a media buyer) General ad tracking and attribution concepts) Who You Are - You can explain technical stuff simply, without making people feel dumb - You're organized and you don't drop the ball on follow-ups - You take initiative and figure things out instead of waiting to be told - Strong written English The Details - Full-time, long-term role - Remote - Looking for someone who wants to grow with us, not just clock in