US Mortgage Loan Processor

About the Role The Mortgage Loan Processor serves as the primary liaison between the borrower and the Mortgage Loan Operations team. This role is responsible for managing the loan from the time it is handed off by the Loan Officer until it is ready for underwriting and closing/funding. The Processor ensures timely communication, document collection, validation, and pipeline management to support an efficient and accurate loan process. In addition, as a Process Specialist, you will support operational excellence by coordinating transitions, delivering process training, supporting certification activities, ensuring compliance, and contributing to process improvements. You will partner closely with managers, team members, and clients while upholding all operational guidelines and Service Level Agreements (SLAs). ________________________________________ Key Responsibilities Mortgage Loan Processing • Process loan files from opening through closing, taking full ownership once received from the Loan Officer. • Serve as the primary contact for borrowers and all other parties involved in the mortgage loan process. • Assemble all documentation needed to satisfy underwriting guidelines and Automated Underwriting System (AUS/DU) findings. • Conduct Welcome Calls, Conditional Approval Calls, obtain borrower intent to proceed, Document chase and management from borrower or vendor, maintain consistent follow-ups across all responsible parties. • Review borrower documents for accuracy, completeness, and compliance with program requirements. • Perform data validation and update Empower notes and system records. • Index new inbound documents into the correct file locations. • Determine when a loan is ready to be submitted or resubmitted to Underwriting. • Perform additional duties as assigned. Process Specialist Duties • Coordinate process transitions and ensure smooth knowledge transfer. • Deliver training and certification programs for new team members • Support daily operational reviews and help resolve escalations • Ensure full adherence to SLAs, process controls, and compliance guidelines. • Participate in customer interactions and contribute to knowledge management initiatives • Drive process reengineering and continuous improvement efforts. ________________________________________ Qualifications Basic Qualifications • High School Diploma or GED • At least 2 years of relevant work experience Preferred Qualifications • 2+ years of mortgage processing experience • Strong written and verbal communication skills • Highly adaptable, collaborative team player • Extremely organized with strong attention to detail • Experience working with Encompass or other mortgage loan systems • Ability to manage multiple Loan Officer relationships • Knowledge of mortgage practices, concepts, procedures, and Fannie Mae/Freddie Mac guidelines • Proficient in Microsoft Office and loan origination platforms • Flexible with shift arrangements ________________________________________ Ideal Candidate Profile We’re looking for someone who is: • Customer-focused with a commitment to high-quality interactions • Capable of managing multiple priorities in a fast-paced environment • Strong in problem-solving and analytical thinking • Proactive, dependable, and able to work independently with minimal supervision