AI-Native Account Manager / Client Success Lead for Growing Marketing Agency

We’re looking for a sharp, reliable Account Manager / Client Success Lead to support a growing AI-native marketing agency. This is not a traditional “keep the client updated” role. We need someone who can confidently manage client relationships, keep projects moving, identify growth opportunities, and use AI tools fluently to work faster and better. You should be strong in both client leadership and execution support. What we need this person to do - Lead client communication and keep accounts organized - Run meetings, follow-ups, and next steps clearly - Keep clients happy, informed, and confident in the work - Spot churn risks early and help strengthen retention - Identify upsell / expansion opportunities where appropriate - Help onboard new clients and build trust quickly - Use AI tools to speed up workflows, drafts, reporting, research, planning, and internal coordination - Turn vague client requests into clear action items for the delivery team - Help maintain momentum across multiple accounts without becoming a bottleneck You’re a strong fit if you: - Have real experience in account management, client success, project leadership, or agency account leadership - Are genuinely AI-native / AI-fluent - Can use AI tools to create better outputs faster - Are highly organized, proactive, and commercially aware - Can communicate clearly and professionally with clients - Understand how to balance relationship management with delivery coordination - Are comfortable working in a fast-moving, evolving business Bonus if you have: - Agency experience - Experience with marketing clients, SEO/content/digital/growth accounts - Experience helping grow existing client relationships - Familiarity with reporting, strategy decks, briefs, content workflows, or operational systems - Experience in financial services, professional services, or B2B service businesses We want someone who can combine: 1. great client handling 2. strong operational discipline 3. real AI-powered productivity To apply, please include: 1. A short summary of your account/client leadership experience 2. Examples of the types of clients or accounts you’ve managed 3. The AI tools you use regularly and how you use them in your workflow 4. An example of how you helped retain, grow, or expand a client relationship Screening question Please answer these in your application: 1. What AI tools do you use weekly, and what do you actually use them for in client/account work? 2. Tell us about a time you helped keep a client happy during a difficult moment or project risk. 3. Tell us about a time you spotted an upsell, expansion, or growth opportunity within an existing account. 4. How do you stay organized across multiple clients and moving priorities? 5. If a client sends a vague request and the delivery team is busy, how would you handle it?