VA Needed for Scheduling and Dispatch

We are looking for an Entry-Level Assistant Scheduler/Dispatcher who is tech-savvy, with great data entry skills, and communication skills and is willing to be trained. ____________________________________________________________________________ WHAT THE JOB ENTAILS • DATA MINING - Collecting and integrating data from various sources and creating ordered and integrated delivery systems - Speaking with customers and technicians - Reviewing emails and other data sources - Conducting internet searches - Cross-referencing office materials - And other methods relevant to the creative retrieval of contact information • ANSWERING CALLS & CHATS - Answer all incoming calls and chats - Record necessary information - Route calls - Create service tickets when necessary - Respond to messages - Follow up as needed • MAINTAINING OWNER'S EMAIL - Review emails, categorize, respond, and follow up when necessary • SCHEDULING AND DISPATCHING - Schedule and dispatch technicians for draft beer line cleaning services. - Manage daily service routes to optimize efficiency and minimize travel time. - Communicate with customers to confirm appointments, provide service updates, and handle rescheduling as needed. - Monitor technician progress throughout the day, making adjustments to schedules as required. - Maintain accurate records of service calls, technician availability, and customer preferences. - Address customer inquiries and concerns in a professional and timely manner. - Assist with administrative tasks related to service scheduling and dispatching. • STREAMLINE PROCESSES - Review current materials - Streamline processes - Make recommendations when necessary - Participate in data cleanup projects - Communicate needs and progress with owners regularly ____________________________________________________________________________ HOW TO BE SUCCESSFUL IN THIS ROLE: - You are tech-savvy and detail-oriented - With experience in call handling, scheduling, and dispatching - Has experience in the following: 1. Zendesk Suite 2. Google Suite Services 3. CRM 4. Data mining 5. Data entry 6. RingCentral 7. All aspects of customer service 8. Project management ____________________________________________________________________________ HOW WE CAN WORK TOGETHER We need freelancers available for day shifts in the CST zone. Initial hours will be 15-30 to start for the training, with opportunities for full-time and additional hours in the future, for long-term engagement. Please download the attached instructions if you're already told to take the test. We're excited to have you onboard!