Nextiva VoIP Phone System Expert / Consultant

United Schools Associates (USA) is seeking an experienced Nextiva VoIP Consultant to perform a comprehensive audit, stabilization, and optimization of our Nextiva Business Communications environment. We are looking for a consultant who can take ownership of our existing Nextiva system, identify configuration issues, document the environment, optimize our AI receptionist and call routing, and serve as our technical liaison with Nextiva Support. This is not a basic phone setup project. We need someone with deep hands-on experience administering Nextiva business phone systems and troubleshooting complex call routing issues. ________________________________________ Current Challenges We have an operational Nextiva environment but are experiencing configuration inconsistencies, including: • Incorrect call routing • Transfer behavior not functioning as intended • Voicemail routing issues • AI receptionist call flow inconsistencies • Business-hours and after-hours routing concerns • Lack of complete system documentation • Multiple configuration changes over time that require cleanup and standardization Our goal is to create a stable, fully documented phone system that follows business best practices and is easy to maintain. ________________________________________ Project Objectives Your first assignment will be to perform a complete assessment of our Nextiva environment and develop a structured implementation plan before making any changes. ________________________________________ Scope of Work The selected consultant will: Audit the Existing Environment Perform a comprehensive audit of our: • Phone numbers • Users • Extensions • Devices • Licenses • Ring Groups • Hunt Groups • Auto Attendants • AI Receptionist • Business Hours • Holiday Routing • Call Queues • Routing Rules • Voicemail Configuration • User Permissions ________________________________________ Document the Existing Configuration Create documentation for: • Current call flows • Extension assignments • Department routing • AI call routing • Voicemail routing • Ring groups • Auto attendants • Business hours configuration • After-hours routing ________________________________________ Functional Testing Test all critical functionality including: • Main company phone number • Department numbers • Internal extension transfers • External transfers • Individual voicemail • Department voicemail • Ring groups • Hunt groups • Auto attendants • AI receptionist • Business hours routing • After-hours routing • Holiday routing • Mobile application • Desktop application ________________________________________ AI Receptionist Review Review and optimize our AI receptionist, including: • Call routing logic • Staff transfers • Department routing • Voicemail behavior • Business-hours logic • Caller experience • AI responses and prompts ________________________________________ Recommendations Provide a written report that includes: • Existing issues • Recommended improvements • Best practices • Risk assessment • Proposed implementation plan No changes should be made until written approval is received. ________________________________________ Implementation After approval: • Make approved configuration changes • Coordinate directly with Nextiva Support when backend assistance is required • Retest all affected functionality • Verify proper operation after every change ________________________________________ Documentation Provide complete documentation including: • System map • Call flow diagrams • Extension list • Routing documentation • Administrative guide • Change log • Backup/export of configuration (when available) ________________________________________ Knowledge Transfer Provide a remote training session for one USA administrator covering: • Daily administration • User management • Extension changes • Voicemail management • Basic troubleshooting • Best practices ________________________________________ Required Process Before making any configuration changes, the consultant must: 1. Export or document the current configuration. 2. Submit written recommendations. 3. Obtain written approval. 4. Schedule implementation during low call volume. 5. Test inbound and outbound calls after every change. 6. Confirm successful completion before moving to the next phase. ________________________________________ Required Experience Applicants should have: • Extensive experience administering Nextiva Business Communications • Experience with Nextiva Enterprise environments preferred • Strong knowledge of: o Auto Attendants o Extensions o Call Routing o Ring Groups o Hunt Groups o Call Queues o Voicemail o Business Hours o Holiday Routing o User Roles & Permissions o Mobile & Desktop Applications • Experience implementing or optimizing AI receptionists or virtual assistants is highly preferred. • Experience coordinating directly with Nextiva Support. • Excellent documentation and communication skills. ________________________________________ Deliverables At the conclusion of the project, we expect: • Stable, fully functioning Nextiva environment • Correct inbound and outbound call routing • Proper extension transfer behavior • Correct voicemail routing • Optimized AI receptionist • Verified business-hours and after-hours routing • Complete system documentation • Administrative guide • One administrator training session ________________________________________ Future Opportunity Successful completion of this project may lead to an ongoing consulting relationship of approximately 3–5 hours per month for system maintenance, future enhancements, troubleshooting, and support. ________________________________________ To Apply Please include: • A brief summary of your Nextiva experience • Number of Nextiva implementations, migrations, or audits completed • Relevant certifications (if applicable) • Examples of similar projects • Your hourly or fixed-price estimate • Your availability to begin • Confirmation that you are comfortable coordinating directly with Nextiva Support on our behalf ________________________________________ Bonus Experience Preference will be given to consultants with experience in: • AI Receptionists • Voice AI • Multi-location business phone systems • Contact centers • Business process optimization • Creating clear technical documentation