Operations Assistant to help launch US-based software pilot

**About Savvy House** Savvy is building the operating system for the modern home. We help homeowners organise appliances, maintenance records, warranties, vendors, and ongoing home operations in one place, while also connecting them with trusted local service providers. We’re currently in an early pilot phase across parts of New York and are looking for a proactive operations assistant to help bridge the gap between the platform and the real-world vendor network behind it. **Role Overview** We’re looking for a part-time Vendor & Operations Assistant to help onboard and activate local vendors onto the Savvy platform, while also coordinating homeowner service requests during the pilot. This is a highly operational role focused on communication, organisation, follow-through, and relationship coordination. You will work directly with: - contractors - service vendors - homeowners - Savvy internal team The goal is to ensure vendors are successfully onboarded, responsive, and actively using the platform as homeowner demand grows. Initially this role is expected to require approximately 10 hours per week, with room to expand over time. **Responsibilities** - Reach out to vendors from curated call lists - Coordinate and schedule onboarding sessions - Help vendors complete profile setup and activation - Guide vendors through basic Savvy workflows - Follow up with vendors who have incomplete onboarding - Coordinate homeowner requests with the appropriate vendors - Ensure vendors respond to homeowner requests promptly - Escalate issues or delays internally where needed - Maintain simple tracking/reporting of onboarding progress and vendor activity - Support operational workflows across designated ZIP codes as Savvy expands **Ideal Candidate** We are looking for someone who is: - highly organised - proactive and responsive - comfortable speaking with vendors and homeowners - detail-oriented - confident following up consistently - comfortable working in an early-stage startup environment - eager to learn and grow operationally This role could suit: - interns - junior operations professionals - customer support or customer success candidates - hospitality or property-services backgrounds - organised generalists looking for startup experience No specific industry experience is required if you are highly reliable, organised, and comfortable coordinating people and processes. **Time Commitment** - Approximately 10 hours/week initially - Flexible remote structure - Opportunity to grow with the platform over time **To Apply** Please send a Loom video link (5 mins max.) of you speaking of the following: - a short introduction about yourself - relevant experience - why this role interests you **Applications with no videos will not be reviewed**