Operations Associate

About the Role We are looking for a proactive and detail-oriented Operations Associate to support day-to-day business operations, project coordination, reporting, documentation, and process management activities across multiple functions. The ideal candidate should be highly organized, comfortable working with spreadsheets and trackers, possess strong follow-up skills, and be able to manage multiple priorities in a fast-paced environment. Key Responsibilities Operations & Coordination • Support daily operational activities and cross-functional workflows. • Coordinate with internal teams to ensure timely completion of assigned tasks. • Track action items, deadlines, and operational deliverables. • Assist in managing operational processes and business activities. Reporting & Data Management • Maintain and update operational trackers, spreadsheets, and reports. • Prepare weekly and monthly status reports. • Ensure accuracy and completeness of operational data. • Support KPI tracking and reporting activities. Documentation & Process Management • Create, organize, and maintain documentation and operational records. • Assist in developing and updating process documentation and SOPs. • Maintain shared repositories and project documentation. • Support process improvement initiatives. Project Support • Assist in tracking project timelines, milestones, and deliverables. • Schedule meetings and maintain meeting notes and action items. • Monitor pending tasks and follow up with stakeholders as needed. • Provide coordination support for ongoing projects and initiatives. Administrative Support • Support onboarding and operational setup activities. • Assist with maintaining internal records and operational requests. • Coordinate with internal teams and external stakeholders when required. Required Qualifications • Bachelor's degree in any discipline. • 1–3 years of experience in Operations, Project Coordination, PMO Support, Administration, Business Operations, or related roles. • Strong proficiency in Microsoft Excel and Google Sheets. • Excellent organizational and time-management skills. • Strong written and verbal communication abilities. • Ability to manage multiple tasks and work independently in a remote environment. • High attention to detail and problem-solving mindset. Preferred Qualifications • Experience with project or task management tools such as Jira, ClickUp, Trello, Monday.com, Asana, or similar platforms. • Experience maintaining trackers, reports, and operational documentation. • Prior experience in startup, SaaS, technology, or consulting environments is a plus. • Familiarity with process management and operational workflows. Success Metrics • Timely completion of assigned operational tasks. • Accuracy and completeness of reports and documentation. • Effective tracking and follow-up of action items. • Strong stakeholder coordination and communication. • Continuous improvement of operational efficiency and processes.