Operations Associate

We are looking for an Operations Associate to help run and continuously improve the systems and processes that keep our business moving. You will partner with cross-functional teams (Operations, Finance, People, and Leadership) to streamline workflows, strengthen controls, and improve the day-to-day experience for internal teams and customers. This is a freelance mission, not a salaried position. The role is based in Paris. This is a hands-on role: you will execute core operational activities while identifying bottlenecks and implementing pragmatic improvements. Key responsibilities Own and execute key operational processes end-to-end across the organization. Build, document, and continuously improve SOPs, templates, and workflows to reduce friction and increase consistency. Track operational KPIs (cycle time, SLA adherence, backlog, error rates), identify root causes, and drive corrective actions. Support tooling and systems: maintain data quality in CRM/ERP/helpdesk tools; propose automations and integrations. Manage operational projects (process rollouts, tool migrations, compliance improvements, reporting packs) with clear timelines and stakeholders. Deliver scoped operational improvements (SOPs, workflows, reporting packs) against agreed objectives and timelines. Qualifications Education Bachelor's degree in Business Administration, Operations Management, or a related field. Experience 2-4 years of experience in Operations, Business Operations, Office Operations, Supply/Logistics Ops, Customer Ops, or a similar role. Skills Strong process mindset: you enjoy turning ambiguity into structured workflows and repeatable playbooks. Operational rigor: organized, detail-oriented, and comfortable handling sensitive or time-critical work. Analytical comfort: strong Excel/Google Sheets skills; ability to interpret data and present actionable insights. Excellent written and verbal communcation; able to coordinate across teams and follow up effectively. Proactive, ownership-driven attitude: you identify problems before they escalate and propose solutions. Nice to have Experience in a high-growth environment (startup/scale-up), shared services, or complex multi-stakeholder operations. Familiarity with tools such as Salesforce/HubSpot, Zendesk/Intercom, Notion/Confluence, Linear, Zapier/Make. Strong ability to leverage AI tools What we offer Perks Competitive day rate (TJM), set per mission and invoiced by you. On-site working environment available at our Paris office (desk space and equipment) for the time spent on the mission. Culture A high-impact mission with broad scope across operations. Opportunity to work closely with founders and make a real impact. Casual and collaborative work environment. A team that values rigor and high standards.