Operations & Client Success Coordinator (Sales, Admin & Social Media)

Operations & Client Success Coordinator (Sales, Admin & Social Media) About Us Big Sky Tutoringis a growing tutoring company serving families and school districts across [region]. We match students with great tutors, and we're expanding fast — including through a state partnership program that brings us new school districts on a regular basis. We're small, which means the person in this role has real ownership and sees the direct impact of their work. About the Role This is a genuinely varied role for someone who likes wearing multiple hats. On any given day you might take a sales call from a parent, chase down a signature from a school district administrator, onboard a batch of new students into our system, and reply to Instagram DMs. If you want a narrow job with one repeating task, this isn't it. If you're organized, responsive, and like being the person who keeps everything moving, keep reading. What You'll Do Sales & Lead Response Answer inbound phone calls from prospective families Call back new leads promptly — speed matters, and we measure it Explain our services, answer questions, and convert inquiries into enrolled students Log all activity in our systems Client Onboarding & Administration Make sure every new intake has signed all required forms Make sure every new client has a valid payment method saved Follow up persistently (and politely) on anything outstanding State Partnership Administration Monitor the state partnership email inbox daily Initiate onboarding for each new school district Set districts up in Teachworks and make sure student accounts are correctly linked to parent accounts Track and collect required signatures from both school districts and parents Keep a clean record of where every district and family stands in the process Social Media & Community Manage our Instagram presence: post stories and content on a consistent schedule Engage directly with followers — message new followers, likers, and commenters Follow up on those conversations and turn interested people into paying clients Report on what's working What We're Looking For 1+ years in customer service, sales, admin, or operations (education or services industry a plus) Excellent phone manner — comfortable and confident calling strangers Strong written communication; you can write a warm, professional email and a casual, natural DM Highly organized with genuinely good follow-through — nothing falls through the cracks Comfortable with software and quick to learn new systems (Teachworks experience is a bonus, not a requirement) Familiar with Instagram as a business tool, not just a personal one Able to switch between reactive work (phones, inbox) and proactive work (content, outreach) without dropping either Nice to Have Experience with a CRM or scheduling platform Background in education, tutoring, or working with school districts Basic content creation skills (Canva, video editing, photo)