Operations Coordinator for Smartsheet Consulting Firm, 2 hrs/day, ongoing

We're a boutique consulting firm specializing in Smartsheet implementations and managed services for enterprise clients. Small team, growing steadily, and we're at the point where the admin work needs a dedicated owner rather than getting squeezed in between client deliverables. The role You'll be the operational backbone: keeping our pipeline current, our invoices out the door, and our project admin clean. This is not a client delivery role — you won't be building Smartsheet solutions. You'll be making sure everything around the work stays organized and nothing falls through the cracks. What you'll own Pipeline hygiene — maintain our opportunity tracker, flag deals that have gone quiet, produce a short weekly "what needs attention" summary Follow-up drafting — prepare client and prospect follow-up emails for review and send SOW-to-invoice loop — track signed SOWs through to invoicing, chase what's outstanding, keep billing accurate Resourcing view — maintain a simple weekly view of who's booked on what, and where we have gaps Project admin — meeting notes, action item tracking, onboarding checklists for new clients and new team members Schedule ~2 hours per day, Monday–Friday (10 hrs/week), with at least a portion overlapping US Pacific business hours. Consistency matters more than volume here — daily touchpoints are the point of the role. Ongoing engagement, not a one-off project. You're a fit if you Are relentlessly organized and follow through without being chased Write clearly and professionally in English — you'll be drafting client-facing messages Are fluent in spreadsheets (Excel/Google Sheets) and comfortable learning a new platform quickly Can work independently and proactively surface issues rather than waiting to be asked Are reliable at the same time each day Bonus points for Experience with Smartsheet (we'll train you, but familiarity helps) QuickBooks or invoicing/AR experience CRM experience (HubSpot, Salesforce, or similar) Background supporting a consulting firm, agency, or professional services team