Operations & Delivery Lead - CRM & Automation Systems for Real Estate

# Operations & Delivery Lead — CRM & Automation Systems for Real Estate (GoHighLevel / HubSpot / Claude) **Long-term hourly contract · ~20 hrs/week to start, room to grow · Remote, open worldwide · Must overlap US Mountain Time business hours** ## About us Unbroken Consulting helps real estate agents, teams, and brokerages simplify, systemize, and scale. We build custom CRM and automation systems — calm, clear, no hype. Our belief: agents aren't failing because they don't work hard. They're failing because their systems are broken. We fix the systems. ## The role We're looking for an operator who owns client delivery end to end — someone who can take a goal and build the system, not someone who waits for step-by-step instructions. You'll run projects from intake through build, quality check, and handoff, working inside Follow Up Boss, SureSend, and kvCORE/Lofty. This is a build-and-own seat. Every client is custom. You'll often work from incomplete information and reason your way to the right setup. That's the job — not a problem to be fixed. ## What you'll do - Own client projects end to end — timeline, build, quality check, handoff. - Run projects like a project manager: keep everything on track, on time, and visible. - Build independently across CRM and automation platforms. - Build and run workflows in Claude as part of daily delivery. - Understand how the systems connect and *why* — and design accordingly. - Quality-check your own work before it ships. - Grow into training clients and teammates on how the systems work. ## What success looks like - Within your first 60 days, you're running client builds end to end without us in the weeds. - Projects hit their dates, and work ships without needing rework. - We can hand you a goal — not a script — and trust the result. ## Must-haves - **Project management experience.** You've run multiple projects at once and kept them on track and on time. - **Claude.** You can build projects in Claude and use it daily — core to how we work. We'll ask to see examples of what you've built with it. - **Expert in a CRM / automation platform — GoHighLevel or HubSpot.** If you're strong in either, you'll pick up Follow Up Boss and SureSend quickly. - **Systems thinker who figures it out.** You build from a goal, not a checklist, and you learn new tools on your own. - **Clear communicator in English** — written and spoken. - **Overlap with US Mountain Time** business hours. ## Bonus - Agile / Sprints (Scrum) experience. - Follow Up Boss and/or SureSend experience. - Real estate experience. ## Tools you'll use Follow Up Boss · SureSend · kvCORE / Lofty · GoHighLevel · ClickUp · Claude ## Who thrives here We move fast, we keep things clear, and we serve clients before we sell to them. The people who do well on our team own their work, want to understand the *why* behind every system, and figure things out without waiting to be told. ## How we invest in you We train our team on AI, and we pay for the courses so you keep growing and evolving with us. When the tools change, we make sure you're ahead of them. ## This role is NOT - A VA or task-execution seat. We need someone who builds the checklist, not someone who follows one. - A fit for someone who needs every detail spelled out before they can start. ## How to apply Record a short, casual Loom video (3–4 minutes). No need to script or polish it — we just want to hear how you think. Answer these: 1. Tell us about your experience in operations — running multiple projects at once, keeping them on track and on time, and how you stay on top of it all. 2. Tell us about a time something was messy or unclear and you figured it out on your own. 3. Show us or tell us about something you've built with Claude. Then paste your unlisted Loom link in your proposal, and include a link to your portfolio or a relevant piece of work. Proposals without a Loom won't be reviewed. Strong candidates move to a short paid trial.