Operations & Founder Support VA

About the Role TotalStaySolution (and our wholly owned brand Swedish House) operate a growing co-living property management business and a SaaS-based mentorship ecosystem built on GoHighLevel for real estate investor / operators. This role is not a generic customer service position. It is a righthand support role designed to help the Co-Founder stay focused, organized, and operationally supported across both brands. Two part-time VAs will work together to provide 7-day coverage, with one VA covering MondayFriday and the other covering Thursday-Monday. The primary focus is helping the Co-Founder translate moving parts into consistent execution: ABC Prioritized Project Lists including inbox control, follow-up, documentation, CRM hygiene, communication support, and day-to-day operational continuity. What You’ll Own Support the Co-Founder with daily operational follow-through across both brands. Triage inboxes, messages, and task flow so important items do not get lost. Turn voice notes, chat threads, rough drafts, and messy ideas into clean SOPs, templates, summaries, and next steps. Maintain CRM hygiene and workflow accuracy inside GoHighLevel. Coordinate maintenance and operational follow-up, including vendor communication, request tracking, and status updates. Help monitor member / tenant / vendor communications across chat, email, and phone with calm, structured responses. Track payments, late balances, and basic ledger updates with care and accuracy. Support calendar coordination, reminders, and administrative follow-through for the CoFounder. Assist with light content and marketing support across Instagram, Facebook, YouTube, LinkedIn, Canva, and related platforms. Keep internal documents, knowledge bases, and recurring workflows organized and up to date. This Role Is Really About Reducing the operational burden on the Co-Founder. Creating clarity where things are messy or fast-moving. Helping a visionary founder stay in motion without dropping details. Bringing order, follow-through, and calm communication into a high-touch business. You’re a Strong Fit If You Write and speak clear, calm English (C1 level or better) — no slang, no emotional reactivity. Are naturally organized and strong at follow-up. Can take rough draft instructions and turn them into clear action. Ask clarifying questions instead of guessing. Are comfortable supporting a neurodivergent, visionary co-founder who may think quickly, speak in shorthand, and need help structuring next steps due to the diversity of projects handled weekly. Stay steady under pressure and do not become emotionally reactive. Can communicate professionally with members, vendors, and partners while protecting internal priorities. Enjoy improving systems, not just completing tasks. Can handle confidential information related to housing, payments, operations, and sensitive member situations with maturity and discretion. Are willing to sign an NDA and non-compete. Preferred Background Experience in one or more of the following is helpful, but not required: Operations or executive assistant support Property management, co-living, or hospitality SaaS support or CRM administration Real estate operations Admin support for a founder or small fast-moving company Nice to Have GoHighLevel experience Basic bookkeeping comfort Experience documenting SOPs and workflows Ability to summarize long documents into concise briefs Comfort supporting U.S.-based operations across time zones Tools You’ll Use Google Workspace, GoHighLevel, Canva or Affinity, Instagram, Facebook, YouTube, LinkedIn, and internal SOP/documentation systems.