Operations & Guest Experience Coordinator

Operations & Guest Experience Coordinator Location: Remote (Preference for Kenya or East Africa) Employment Type: Part-Time Expected Commitment: Approximately 20 hours per week, with flexibility depending on business needs. We don't believe in fixed office hours. Instead, we value ownership, reliability and delivering work in a timely and professional manner. Salary: US$400 per month About AfricaNomads AfricaNomads is a boutique coliving company creating immersive experiences for digital nomads across Africa. We combine exceptional accommodation, meaningful cultural experiences and a vibrant international community to help remote professionals live and work from some of the continent's most inspiring destinations. At the heart of AfricaNomads is community. We believe that the most memorable experiences are created through meaningful human connections, shared adventures and a genuine sense of belonging. Every interaction with a guest is an opportunity to make someone feel welcomed, supported and part of something bigger. As we continue to grow, we are looking for an organised, proactive and detail-oriented Operations & Guest Experience Coordinator to help support our daily operations while nurturing our community and delivering an exceptional experience for every guest. This is an exciting opportunity to join a fast-growing company at an early stage and play an important role in shaping the future of AfricaNomads. About the Role This is a part-time remote position combining administration, guest support and operational coordination. The role is designed to provide flexibility. There are no fixed working hours, provided that responsibilities are completed efficiently, communication remains timely and work is delivered to a high standard. As AfricaNomads continues to grow, we expect this position to evolve. The scope of the role, level of responsibility and working hours are likely to increase alongside the company, creating opportunities for long-term professional growth. Your role goes beyond administration. You'll help create a welcoming, supportive environment where guests feel informed, connected and cared for throughout their journey with AfricaNomads. You'll play an important role in nurturing our community while ensuring that our internal systems and day-to-day operations run smoothly behind the scenes. This role is ideal for someone who enjoys organisation, technology, hospitality and bringing people together. Key Responsibilities Guest Experience & Community Respond promptly to guest enquiries via email, WhatsApp and Instagram Direct Messages. Support guests throughout their journey, from their initial enquiry and booking through to invoicing, arrival and departure. Prepare pre-arrival information and welcome communications. Create and manage destination WhatsApp groups. Keep community conversations active by encouraging introductions, sharing useful information and helping guests connect with one another. Assist with guest feedback, testimonials and review collection. Ensure every guest receives timely, professional and thoughtful communication. Operations & Administration Maintain and organise our Notion workspace. Update guest records and CRM. Assist with booking administration. Prepare operational documents, checklists and internal procedures. Support the coordination of upcoming AfricaNomads Chapters. Maintain accurate records and internal documentation. Assist with general administrative tasks across the business. Marketing & Communication Support Prepare and schedule newsletters using MailerLite. Maintain and organise email subscriber lists. Support referral and guest review campaigns. Assist with Meta Ads reporting. Update minor website content when required. Support general marketing administration. Skills & Experience We're looking for someone who is: Highly organised and detail-oriented. Friendly, professional and proactive. Comfortable working independently. Passionate about travel, hospitality and building communities. An excellent written communicator in English. Able to manage multiple priorities simultaneously. Experience with the following is highly desirable: Notion. MailerLite. Google Workspace. Microsoft 365. ChatGPT or other AI productivity tools. Canva. CRM systems. Hospitality, tourism or customer service experience. What Success Looks Like Within your first six months you will: Keep guest communications organised, professional and up to date. Maintain an accurate and well-structured Notion workspace. Confidently manage newsletters and email campaigns through MailerLite. Support the smooth day-to-day operations of every AfricaNomads Chapter. Help create an exceptional guest experience from the first enquiry through to departure. Foster an engaged and welcoming community where guests feel connected before they even arrive. Become a trusted member of the AfricaNomads team by taking ownership of your responsibilities and helping improve our systems and processes. What We're Looking For At AfricaNomads, we believe that attitude, curiosity and ownership are just as important as experience. We're looking for someone who enjoys bringing structure to fast-moving environments while genuinely caring about people. The ideal candidate is someone who: Loves organising systems, processes and information. Has exceptional attention to detail and enjoys getting the small things right. Takes ownership of their work and proactively solves problems. Communicates clearly, professionally and with empathy. Naturally enjoys bringing people together and nurturing a sense of community. Makes others feel welcomed, supported and valued. Is comfortable working independently while collaborating closely with a remote team. Is naturally curious and enjoys learning new tools and technologies. Embraces change and is excited to grow alongside a fast-growing company. Can prioritise tasks and remain calm in a dynamic environment. Values honesty, reliability and accountability. Most importantly, we're looking for someone who wants to build something meaningful with us. This is more than an administrative role. It's an opportunity to become an important part of AfricaNomads' growth journey. As the company expands, there will be opportunities to take on greater responsibilities, develop new skills and grow into more senior operational roles within the organisation. Bonus Opportunity If you also have a strong background in digital marketing, content creation or growth marketing, we'd love to hear about it. As AfricaNomads grows, we expect to recruit a dedicated Marketing & Growth Coordinator. Candidates who demonstrate exceptional marketing skills may have the opportunity to take on additional responsibilities or combine both roles as the company expands. While marketing experience is not required for this position, it is certainly considered an advantage. What We Offer Fully remote position. Flexible working environment with no fixed office hours. Approximately 20 hours per week, with opportunities for additional hours as AfricaNomads grows. A results-focused culture where we value ownership, reliability and initiative over time spent online. Opportunity to grow with one of Africa's leading coliving companies. Work with an international community of digital nomads. Hands-on experience across operations, hospitality, marketing and business development. Opportunities for increased responsibilities, additional working hours and career progression as AfricaNomads continues to grow. Join AfricaNomads If you're excited about travel, community and building something from the ground up, we'd love to hear from you. This is an opportunity to join AfricaNomads at an exciting stage of its journey, where your work will have a direct impact on the experience of our guests, the strength of our community and the future of the company. If you enjoy creating order, nurturing people, building meaningful connections and continuously improving the way things work, we encourage you to apply and become part of a team that's redefining remote living across Africa.