Operations Manager – Customer Service & Social Media (E-commerce DTC Brand)

We're a fast-growing US-based Arabic fragrance brand (itsmarsa.com) selling through Meta Ads, TikTok Shop, Amazon, and wholesale. We're looking for a sharp, reliable Operations Manager to help run day-to-day operations — someone who can manage our customer service team, engage with our social media community, follow up on wholesale leads, and support the founder directly. This is a long-term ongoing role. You'll work directly with the founder and are expected to take full ownership of your responsibilities. WHAT YOU'LL DO: - Manage and follow up with our customer service team to ensure tickets are resolved promptly and customers are satisfied - Monitor and respond to comments, DMs, and messages across Instagram, TikTok, and Facebook - Follow up on wholesale leads and business inquiries in a professional, timely manner - Overall team management and coordination - Provide executive support and help coordinate day-to-day operations - Proactively flag issues, suggest improvements, and keep things running smoothly - Report directly to the founder with regular updates and summaries WHO WE'RE LOOKING FOR: - Fluent English, written and spoken — non-negotiable - Proven experience in e-commerce, DTC brands, or similar fast-paced environments - Strong communicator who can represent the brand professionally across channels - Highly organized, self-motivated, and able to work independently - Reliable internet connection and consistent availability - Bonus: Arabic language skills or experience with beauty/lifestyle/fragrance brands CONTRACT DETAILS: - Hourly, ongoing contract - Part-time or full-time based on fit - Rate: Up to $4/hr - Reports directly to the founder To apply: Share a short intro about your experience managing teams and/or social media accounts for e-commerce brands. Bonus points if you include a specific example.