Operations Manager / Legal Team Manager

Position Overview The law firm is seeking an experienced Operations Manager / Legal Team Manager to oversee daily firm operations, manage team performance, implement systems, and ensure that attorneys and legal staff are meeting deadlines, performance expectations, and key performance indicators. This role is ideal for a strong manager who has experience leading teams, creating accountability systems, tracking KPIs, improving workflows, and implementing standard operating procedures. Prior law firm experience is strongly preferred. The Operations Manager / Legal Team Manager will supervise a team that includes legal assistants, an attorney, an intake specialist, a filing clerk, an intern, and additional clerical support staff. This person will play a key role in ensuring that the firm operates efficiently, staff members are held accountable, and firm processes are followed consistently. Key Responsibilities -Team Management and Accountability -Oversee and manage the daily performance of legal assistants, attorneys, intake staff, filing clerks, interns, and clerical support team members. -Track deadlines, assigned tasks, KPIs, and productivity metrics to ensure work is completed timely and accurately. -Monitor staff performance and provide regular feedback, coaching, and accountability. -Conduct employee write-ups, performance improvement discussions, and disciplinary actions when necessary. -Participate in employee terminations when appropriate and in accordance with firm policies. -Approve and monitor employee time, attendance, and PTO requests. -Ensure team members are following firm policies, procedures, and expectations. -Systems, SOPs, and Process Improvement -Create, implement, and enforce standard operating procedures across the firm. -Identify gaps in existing processes and develop systems to improve efficiency, accountability, and consistency. -Maintain and improve workflows for legal assistants, intake, clerical support, and administrative functions. -Ensure all staff members understand and follow firm procedures. -Track performance data and use metrics to identify areas for improvement. -Develop reporting systems to help leadership evaluate team productivity, deadlines, and KPIs. -Hiring, Onboarding, and Training -Assist with onboarding new hires and ensuring they are properly trained on firm systems, procedures, and expectations. -Help develop training materials, checklists, and onboarding processes. -Support new employees as they transition into their roles. -Ensure new team members understand deadlines, workflows, firm standards, and accountability expectations. -Office Operations -Oversee office supply inventory and place orders as needed. -Ensure the office is properly stocked and organized for daily operations. -Coordinate administrative support needs across the firm. -Assist leadership with operational projects and firm-wide initiatives. Required Qualifications -Minimum of 5–10 years of management experience. -Proven experience managing a team and holding employees accountable. -Strong ability to create systems, implement processes, and track KPIs. -Experience monitoring deadlines, productivity, and performance metrics. -Strong leadership, communication, and problem-solving skills. -Ability to handle difficult employee conversations professionally. -Experience with employee write-ups, performance management, PTO tracking, and time approval. -Highly organized and detail-oriented. -Ability to work independently and take ownership of firm operations. -Comfortable managing multiple departments and competing priorities. -Preferred Qualifications -Prior experience working in a law firm or legal environment. -Experience managing legal assistants, intake staff, clerks, or administrative support teams. -Familiarity with legal deadlines, case management systems, and law firm workflows. -Experience implementing SOPs in a professional services or legal setting. -HR, operations, or office management experience. Ideal Candidate The ideal candidate is a confident and experienced manager who can bring structure, accountability, and consistency to the firm. This person should be comfortable leading a team, addressing performance issues, creating systems, tracking KPIs, and ensuring that staff members meet deadlines and follow procedures. The right candidate must be proactive, organized, firm but fair, and capable of improving operations in a fast-paced law firm environment. Position Requirements -5–10 years of management experience required. -Law firm experience strongly preferred. -Strong KPI tracking and systems-building experience required. -Must have experience managing employee performance. -Must be comfortable supervising both legal and administrative staff. -Must be able to implement and enforce SOPs.