Operations Manager | Office Manager | Vendor Management, Process Improvement & Business Operations

We are seeking an experienced Operations Manager or Healthcare Office Manager to serve as a key operational leader within a growing healthcare and professional services organization. This role will work directly with ownership and leadership and serve as the **primary point of contact for vendors, service providers, and operational partners**. The Operations Manager will oversee vendor relationships, coordinate purchasing and supply chain activities, manage accounts payable processes, support payroll administration, and ensure critical business functions are completed accurately and on schedule. The ideal candidate is highly organized, proactive, process-oriented, and capable of identifying challenges before they become significant issues. **U.S.-based candidates are preferred.** Responsibilities #### Operations & Vendor Management * Serve as the primary point of contact for vendors, contractors, consultants, and service providers * Manage vendor relationships, communications, and performance * Coordinate purchasing, inventory, and supply chain activities * Track vendor agreements, renewals, and deliverables * Identify opportunities for cost savings and operational improvements #### Financial & Administrative Operations * Coordinate accounts payable processes and vendor payments * Review invoices and ensure timely payment processing * Work closely with accounting, bookkeeping, and payroll providers * Assist with payroll coordination and payroll review * Maintain organized operational records and documentation #### Process Improvement * Develop and maintain Standard Operating Procedures (SOPs) * Document workflows and operational processes * Improve efficiency, consistency, and accountability * Recommend process improvements and automation opportunities * Establish systems that reduce operational risk and increase scalability #### Reporting & Leadership Support * Develop dashboards and operational reporting * Provide regular updates to leadership * Track KPIs, projects, and organizational priorities * Monitor trends and identify emerging risks * Support data-driven decision-making #### Human Resources Support * Support onboarding and offboarding processes * Maintain personnel documentation * Assist with HR-related administrative functions * Support policy implementation and employee communications #### Strategic Support * Identify and resolve operational bottlenecks * Anticipate issues before they impact operations * Assist leadership in executing strategic priorities * Recommend improvements to organizational structure and workflow * Support special projects and growth initiatives WHO SHOULD APPLY? The ideal candidate: * Takes ownership and follows through * Is highly organized and detail-oriented * Communicates effectively with executives, staff, and vendors * Enjoys building systems and improving processes * Can manage multiple priorities simultaneously * Works independently and proactively * Understands how operational details support larger business goals PREFERRED EXPERIENCE * Operations Manager experience * Healthcare administration experience preferred * Vendor management experience * Accounts payable and payroll coordination * Supply chain or purchasing experience * SOP development and process improvement * Project management experience * Dashboard and KPI reporting * Experience supporting executive leadership * Proficiency with Microsoft 365, Excel, HR systems, and workflow management tools SUCCESS Success will be measured by: * Strong vendor accountability and communication * Timely payment of vendors and operational obligations * Improved process documentation and consistency * Reduced bottlenecks and operational delays * Clear reporting and visibility for leadership * Increased efficiency, accountability, and scalability ENGAGEMENT * Contract position * Approximately 20–40 hours per week * Availability during U.S. business hours preferred * Long-term growth opportunity TO APPLY Please include: 1. Summary of your operations management experience 2. Examples of systems or process improvements you implemented 3. Experience with vendor management, accounts payable, payroll coordination, or administrative operations 4. Experience creating dashboards, KPIs, or management reporting 5. Hourly rate, availability, and time zone We are seeking a proactive Operations Manager who can create structure, strengthen accountability, improve execution, and serve as a trusted operational partner to leadership.