Operations Manager with Tech Background

We are seeking an Operations Manager with a strong technical background to oversee our daily operations. The ideal candidate will have experience in managing teams, understanding technical systems, and optimizing processes. Responsibilities include managing administrative tasks, coordinating projects, and ensuring smooth operations. The role requires excellent communication skills and the ability to work in a fast-paced environment. You'll work independently but report to me weekly. You'll become an expert at implementing operational systems for growing companies. What You'll Do (Day-to-Day) Systems Implementation: •Create standard operating procedures (SOPs) for client processes (sales, delivery, customer success, operations, hiring •Set up and configure project management tools (Asana, Monday.com, Linear, ClickUp, or similar) •Implement CRM systems (HubSpot, Pipedrive, Salesforce) and configure fields, pipelines, automation •Build automation workflows using Zapier, Make, or native tool integrations to eliminate manual work •Design team coordination structures and communication protocols •Create documentation and knowledge bases for clients Required Experience •2+ years of operations, project management, or systems implementation experience •Proficiency with at least 2 of these PM tools: Asana, Monday.com, ClickUp, Notion •Experience setting up CRM systems: HubSpot, Pipedrive, Salesforce, or similar (configuration, not coding) •Comfort with automation tools: Zapier, Make, or native integrations •Strong documentation skills: You can write clear, step-by-step processes that non-technical people can follow •Excellent communication: You can explain technical concepts simply. You can write clear emails and documentation. •Ability to work independently: You don't need hand-holding. You take a plan and execute it. •Problem-solving mindset: When something doesn't work, you troubleshoot and find solutions.