Operations Manager

Role: Operations Manager Employment Type: Full-Time & Remote Reports To: Founder /Partners Company Overview We are a fast-growing education, consulting, and community company helping entrepreneurs build wealth through business acquisitions, business funding, business credit, and financial education. Through live events, virtual bootcamps, mentorship programs, and our private Boardroom community, we've helped thousands of entrepreneurs take action toward financial freedom. As we continue to scale, we're looking for an experienced Operations Manager (Integrator) who thrives on creating structure, improving efficiency, and turning ideas into execution. If you're someone who loves building systems, leading teams, solving operational challenges, and making organizations run better every day, we'd love to meet you. Position Overview The Operations Manager serves as the operational leader of the company. Working closely with the Founder and leadership team, you will oversee the day-to-day execution of the business, ensuring departments are aligned, projects move forward on schedule, systems operate efficiently, and our clients receive an exceptional experience. This role requires a highly organized, data-driven professional who enjoys building scalable processes, improving team accountability, and identifying opportunities to increase operational efficiency. Primary Responsibilities Operations Leadership Lead daily business operations across Marketing, Sales, Student Success, Community, and Client Support. Ensure all departments are aligned with weekly priorities and quarterly company objectives. Monitor departmental KPIs and report company performance to leadership. Identify operational bottlenecks and implement scalable solutions. Improve operational efficiency through automation and process optimization. Program & Event Operations Manage operational execution for: Multi-day Challenges Live Webinars Masterclasses Virtual Workshops Coaching Programs Community Events Responsibilities include: Event setup Zoom coordination Speaker logistics Technical support Resource distribution Event quality control Systems & Technology Own the company's operational technology stack by ensuring: - Landing pages function properly - CRM automations run correctly - Email and SMS campaigns deploy successfully - Checkout pages function without errors - Calendar integrations remain accurate - Internal systems remain organized ***Continuously improve operational workflows using automation whenever possible. Community & Student Success Oversee the client journey from enrollment through program completion. Responsibilities include: - Student onboarding - Community engagement - Support workflows - Accountability systems - Client communication - Escalation management Work closely with the Student Success team to improve retention and client satisfaction. Documentation & Process Improvement Build and maintain scalable systems by: Creating Standard Operating Procedures (SOPs) Documenting recurring workflows Improving operational processes Training team members on best practices Maintaining internal knowledge bases Team Coordination Coordinate accountability across: - Marketing - Sales - Student Success - Community - Contractors - Virtual Assistants Ensure projects are delivered on time while maintaining quality standards. Key Performance Indicators (KPIs) Success in this role will be measured by: Team KPI Compliance: 90%+ Automation Uptime: 99%+ Issue Resolution Time: Less than 24 hours Weekly Executive Reports Delivered On Time SOP Completion & Process Documentation Department Project Completion Client Retention: 85%+ Profit Margin Support: 35–45% Operational Efficiency Improvements Required Qualifications 3+ years of Operations, Project Management, or Integrator experience Experience managing remote teams Strong organizational and leadership skills Excellent written and verbal communication Highly analytical and detail-oriented Proven ability to manage multiple priorities simultaneously Comfortable making decisions independently Experience building systems and improving workflows Preferred Software Experience CRM & Marketing GoHighLevel ActiveCampaign HubSpot Community Platforms Skool Circle Project Management ClickUp Asana Notion Automation Zapier Make ManyChat Communication Zoom Slack Google Workspace Reporting Google Sheets Microsoft Excel Looker Studio (preferred) Ideal Candidate You are someone who: Loves building systems instead of constantly fixing problems Thinks several steps ahead Is obsessed with organization and accountability Enjoys improving processes through automation Can confidently lead cross-functional teams Is comfortable working in a fast-paced, high-growth environment Takes ownership and follows through without constant supervision What Success Looks Like After 90 Days Weekly leadership meetings are organized and action-oriented. Department KPIs are consistently reported and reviewed. Core business processes are documented with SOPs. Major operational bottlenecks have been identified and addressed. Automations reduce manual work across departments. Students experience a seamless onboarding and support journey. Leadership has clear visibility into company performance through executive dashboards. Why Join Us? You'll have the opportunity to help build the operational foundation of a rapidly growing education company while working directly with visionary leadership. This role offers meaningful ownership, the ability to influence company strategy, and the chance to build systems that support long-term growth and impact.