Operations Playbook / SOP / Training Systems Specialist Needed for Business Knowledge Project

We are looking to connect with experienced SOP writers, operations documentation specialists, instructional designers, and business systems consultants for upcoming client projects. The work will involve helping businesses capture internal knowledge, document repeatable processes, and turn scattered information into clear, usable systems for teams. This may include: * Standard Operating Procedures * Internal playbooks * Training materials * Onboarding systems * Role-based workflows * Process mapping * Knowledge base structure * Client service delivery procedures * Task checklists and templates * Franchise or multi-location operations manuals * AI usage guidelines for internal workflows We are especially interested in people who can do more than simply “write documents.” The right person will be able to understand how a business operates, ask smart questions, identify gaps, and structure information in a way that is practical for real teams to use. Experience in any of the following would be helpful: * SOP development * Operations manuals * Business process documentation * Instructional design * Training and onboarding content * Franchise systems * VA or remote team workflows * Healthcare, professional services, trades, hospitality, education, or service-based businesses * Trainual, Notion, SharePoint, Google Drive, Monday, ClickUp, Process Street, or similar systems At this stage, we are gathering suitable contractors for potential upcoming projects, so the exact scope and budget will depend on the project fit. In your proposal, please include: 1. A brief overview of your relevant experience 2. Examples of SOPs, playbooks, training materials, or process documentation you have created 3. How you usually approach a messy or undocumented business process 4. The types of clients or industries you have worked with 5. Your typical hourly rate or project pricing range 6. Any platforms or tools you prefer working in We are open to hourly or fixed-price arrangements depending on the project. Please do not send a generic proposal. We are specifically looking for people who can think strategically, organise complex information clearly, and create documentation that teams will actually use.