Operations & SOP Consultant for Luxury Transportation Company

Operations & SOP Consultant for Luxury Transportation Company We are looking for an experienced Business Operations / SOP Consultant to help us design and document the operational structure for OLILUX, a premium private transportation and chauffeur service preparing for launch. Our goal is to create a practical Operations Manual / SOP Playbook that clearly defines how the company should operate on a day-to-day basis and allows us to maintain a consistent luxury service as we grow and begin working with additional chauffeurs and support staff. This is not simply a writing or formatting project. We are looking for someone who can analyze our business model, identify missing processes, recommend operational best practices, and help us build efficient workflows before documenting them. Scope of Work The consultant will work with us to develop procedures and workflows covering areas such as: * Reservation and booking management * Customer booking confirmation * Chauffeur assignment and dispatch procedures * Chauffeur communication protocols * Pre-trip and post-trip procedures * Airport transfer procedures, including flight monitoring and pickup coordination * Point-to-point transportation * Hourly chauffeur service * Special events and corporate transportation * Customer communication before, during, and after a trip * Chauffeur appearance and professional conduct standards * Vehicle cleanliness and presentation standards * Luxury service and customer experience standards * Passenger privacy and discretion * Waiting time procedures * Customer delays and chauffeur delays * Cancellations and no-shows * Trip modifications * Payment and billing procedures * Tolls, parking, additional charges, and reimbursements * Lost-and-found procedures * Customer complaints and service recovery * Accidents, emergencies, and operational incidents * Documentation and incident reporting * Quality-control procedures * Driver onboarding and basic operational training * Procedures for working with independent/affiliate chauffeurs as the company grows * Escalation procedures: who handles what when a problem occurs * Basic roles and responsibilities within the operation We also expect the consultant to identify important procedures or operational risks that we may currently be overlooking and recommend additional SOPs when necessary. What We Need The final system should be: * Practical and easy to follow * Professional but not unnecessarily complicated * Designed for a growing company * Easy to train new team members on * Organized into clear SOPs, checklists, responsibilities, and workflows * Capable of being expanded as OLILUX grows We are not looking for an excessively long corporate manual at this stage. We prefer a strong, well-structured operational foundation that can evolve as the company gains more clients, chauffeurs, and operational staff. Ideal Candidate We are especially interested in candidates with experience in one or more of the following: * Business operations consulting * SOP development * Process design and workflow optimization * Transportation, limousine, black-car, chauffeur, hospitality, or luxury service operations * Dispatch or reservation operations * Service businesses with multiple employees or independent contractors * Scaling small businesses from owner-operated to team-operated environments Experience with luxury hospitality, private aviation, executive transportation, limousine/black-car companies, or other high-touch service businesses is a major plus. Deliverables We expect the project to result in: 1. Review and analysis of our current business model and planned operation. 2. Identification of missing processes, risks, and operational gaps. 3. Recommended operational structure and workflows. 4. Organized SOPs for the company’s core operations. 5. Operational checklists where appropriate. 6. Clear roles, responsibilities, and escalation procedures. 7. A structured Operations Manual / SOP Playbook that can be updated as the company grows. The manual should ultimately allow a new operations team member or chauffeur to understand how OLILUX expects the service to be delivered without the owner having to personally explain every step. When Applying Please include: * Examples of SOPs or operations manuals you have developed. * A brief description of your experience designing business processes. * Any experience with transportation, chauffeur services, hospitality, logistics, or luxury service businesses. * How you normally approach an SOP/operations project for a company that is still in the early stages of growth. * Your estimated timeline for completing a project of this scope. We value operational thinking and real-world experience more than graphic design. The priority is building a system that actually works; visual design and branding can be handled separately.