Operations / Sales Administration

Operations / Sales Assistant Location: Remote (9:00 AM–5:00 PM US Pacific) Employment Type: Full-Time About TruKid TruKid is a fast-growing natural skincare brand made for kids — trusted by parents, loved by little ones. We’re scaling across retail, e-commerce, and international markets, and we’re building something special. If you want to be part of a small, driven team where your work matters, keep reading. The Role This is a hands-on support role working directly with our Operations Manager and CEO. You’ll touch every part of the business — operations, sales, marketing, communications — keeping things organized, moving forward, and running smoothly. This is not an entry-level position. We need someone who knows how to juggle competing priorities, and doesn’t wait to be told what to do next. We value thinking-on-the-go! That said, there’s plenty of room to grow and learn new things here. We believe in training and growing. You’ll be remote, but very much present — active on Slack and Zoom throughout the workday, embedded in the rhythm of the team. What You’ll Do Day-to-Day Operations • Coordinate with internal teams and external partners to gather information, track deliverables, and keep projects on schedule. • Spot tasks that can be delegated and route them to the right person or team. • Support meetings — manage agendas, prep materials, use AI tools to record and summarize, and follow up to make sure action items get done. • Maintain a consistent reporting cadence across Accounting, Sales, Marketing, Product, and Customer Support. • Manage inboxes — filter spam, unsubscribe from junk, prioritize what matters, and draft or send responses when appropriate. • Keep our digital files organized and easy to find. If a filing system doesn’t exist yet, build one. • Review and edit documents for grammar, formatting, and brand consistency. • Help with research, purchasing, and whatever else comes up — this role is varied by design. Sales & Retail Support • Create materials with the Graphics Department that help the sales team win — retail presentations, product launch decks, promotional flyers, sales one-pagers, distributor training docs, videos and point-of-sale assets. • Support retail sales efforts by preparing buyer-facing materials, coordinating retailer communications, and helping manage sell-in and promotional activities with retail partners. • Lead retailer launch outreach — coordinate communications, timelines, and materials for new product launches with retail partners, Influencers and Creators to ensure smooth rollouts. • Coordinate and distribute sales training materials. Support onboarding for new reps and track performance metrics. • Assist with international distributor management — product training, communication, and follow-up across time zones. Community Coordination • Coordinate the Gram Squad community (and Mom’s Club) — manage outreach, onboarding, communication, and ongoing engagement with our brand ambassador network. • Track deliverables and timelines for Gram Squad campaigns, ensuring members have what they need and posts go live on schedule. • Maintain organized records of community members, activity, and performance to support growth of the program. Amazon & Shopify Support (backend support-as needed) experience a plus • Support Amazon advertising efforts including campaign monitoring, keyword tracking, and performance reporting. • Assist with Amazon listing management — updating product copy, images, A+ content, and ensuring listings are accurate and optimized. • Support Shopify storefront management including product listings, collection updates, and promotional setup. • Help monitor and report on advertising spend and performance across e-commerce platforms. Who You Are • 2–5+ years of experience in an executive assistant, operations support, or project management role. References required. • Organized and clear. You communicate concisely in English, written and verbal, and you don’t let things fall through the cracks. • A systems thinker. You follow instructions well — and when a process doesn’t exist, you document one. • Proactive. You ask clarifying questions, prioritize on the fly, and learn the preferences and work styles of the people around you so you can anticipate what’s needed. • Discreet. You handle confidential information with professionalism. • Tech-comfortable. You pick up new tools quickly and aren’t intimidated by learning something new. • Business-minded. You see the big picture, think critically, and confidently offer suggestions when you spot a better way. • Experience working with executives or founders is a plus. Tools You’ll Use Must-Have Proficiency • Google Workspace (Gmail, Docs, Sheets, Slides, Drive, Sites) • Microsoft Office (Word, Excel, PowerPoint) • Dropbox • Slack & Zoom • CRM software (customer and vendor management) • ClickUp • AI tools (for meeting notes, research, content support) Nice to Have • Adobe Suite (Acrobat, Illustrator) • Klaviyo (email marketing) • Amazon Seller Central & Advertising Console • E-commerce platforms (Shopify, Amazon, Walmart, Target, Faire, Whole Foods, etc) How to Apply If this sounds like you, reply with a brief overview of why you’re interested and what makes you a strong candidate. Why you want to work with us. Top candidates will be asked to complete a personality and skills assessment before interviews — more details will be shared at that stage.