Order Issue Manager — Dropship Fashion Store Shopify

We are looking for an Order Issue Manager to join our fashion dropshipping store. This is one of the most important roles in the backend team — you'll be responsible for identifying, fixing and preventing order-related issues, from wrong sizes to supplier errors. We work with a small, long-term team and are hiring for a position that is expected to run 6+ months, not a short-term gig. Requirements - Minimum 1 year of experience in e-commerce operations, quality control or supply chain management. - Experience working for a store doing $100K+ in monthly revenue. - Strong communication skills to coordinate with suppliers, Customer Support and the Supply Chain Manager. - Strong problem-solving skills — able to identify root causes and prevent recurrence. - Comfortable working in Google Sheets to track issues and improvements. - High attention to detail and ownership of product and order quality. - Fluent English for communication with the team and suppliers. - Available to work during UK business hours. Main Tasks - Solve and prevent order-related issues, including incorrect sizing or size charts, color or print mismatches, missing or out-of-stock sizes, and products not matching descriptions. - Perform quality checks on products once they reach a set sales threshold. - Work directly with suppliers to resolve issues and communicate updates. - Adjust product details (size charts, descriptions, pricing) when issues are detected. - Coordinate daily with Customer Support and the Supply Chain Manager on resolution and prevention. - Negotiate supplier pricing as volume increases. - Keep records of issues and improvements in spreadsheets for tracking and reporting. What We Offer - Long-term position (6+ months minimum). - Flexible hours based on performance and communication. - Weekly or bi-weekly payouts, by agreement. - Task management and communication through Slack. - Bonus structure tied to issue prevention, quality improvements and price negotiations. Application Process If your application is a fit, we will send a short video covering how the role works day to day and what is expected. After watching it, you can share your thoughts, and if it's a match we'll schedule a call. Before Applying Please make sure you have read the full post and meet the requirements above before applying. To confirm you've read this, include the word "apple" at the start of your application.