Order Processing & Email Support For E-commerce Company - Long Term

My ecommerce company specializes in custom uniforms for soccer, basketball, baseball, football, and volleyball teams across North America and we're looking to hire a remote assistant to help with order processing and email support. You’ll be working under a team member during the training period, learning our systems and how we operate with the goal of helping the team process orders more efficiently. This role requires excellent written English, strong attention to detail, and the ability to follow SOP and instructions carefully. If you’re a reliable, organized, and growth-minded professional looking for a long-term opportunity, we’d love to hear from you. Responsibilities: • Respond to customer emails in a friendly, professional, and clear manner • Send mockups and approval emails to customers • Create and send order forms based on approved designs • Track orders and send tracking numbers • Communicate with our production team via email/Slack regarding order updates or issues • Process repeat orders and help with invoice requests • Follow SOPs and complete daily task lists • Submit end-of-day summaries Requirements: • Must have experience with shopify • Excellent written English – grammar, tone, and clarity matter • Highly organized and reliable with great follow-through • Available between 8AM–5PM Pacific Time (Monday–Friday) or 6pm-3am pst time • Ability to follow written instructions and SOPs • Comfortable using Zoho, Google Sheets, Slack • Fast and stable internet connection • Bonus: Experience with w3 alert status app on shopify, zoho team inbox, or experience dealing with custom orders • if you also are able to communicate in spanish that is a plus as we have customers that sometimes reach out in spanish. To apply and be considered please reply with "ready to process" in your application and tell us about your experience with shopify and a previous role where you managed processing of orders. Looking forward to hearing from you!