Outreach Care Coordinator

We are a licensed home care agency seeking an experienced, highly organized Outreach and Client Care Coordinator to help grow our client base and support clients throughout the intake, authorization, and renewal process. This is a remote, that requires both phone and email communication. The ideal candidate is comfortable building relationships with referral sources, speaking professionally with prospective clients and families, navigating healthcare eligibility and authorization processes, and following up consistently until each task is completed. The coordinator may be based outside the United States but must speak and write fluent English, communicate clearly by phone, and be available during designated U.S. Central Time business hours. Key Responsibilities Referral Outreach and Business Development * Identify and contact potential referral sources, including case managers, social workers, discharge planners, senior-service organizations, veterans’ organizations, government agencies, healthcare organizations, and other community partners. * Develop professional relationships with referral sources and provide information about our home care services. * Conduct regular follow-up by phone and email with agencies and referral partners. * Maintain an organized referral-source database and document all outreach activity. * Follow up on potential referrals and move qualified prospects through the intake process. * Assist with identifying potential clients through veterans’ benefit programs, Medicare Advantage supplemental-benefit programs, Medicaid programs, and other eligible home care funding sources. Client Intake and Eligibility * Contact referred clients and families to explain the intake and onboarding process. * Collect required client information and documentation. * Conduct preliminary eligibility verification using the agency’s approved systems and processes. * Confirm the client’s payer source, program eligibility, service needs, and authorization status. * Follow up with clients, families, case managers, payer representatives, and program administrators regarding missing information. * Maintain accurate intake records and provide regular updates on each prospective client’s status. * Coordinate client assessments with the agency’s internal nurse and, when required, an external state or program assessment nurse. * Follow each referral through approval, authorization, caregiver assignment, and start of care. Authorization and Renewal Management * Maintain a tracking system for current client authorization periods, approved service hours, assessment dates, and expiration dates. * Begin renewal coordination early enough to prevent gaps in client services. * Schedule reassessments with the agency’s internal nurse and any required external assessment provider. * Follow up with clients, families, nurses, case managers, payer representatives, and program administrators until renewals are completed. * Monitor changes or fluctuations in authorized service hours. * Identify reductions, discrepancies, delays, or other authorization concerns that require management review. * Gather supporting information and escalate potential disputes or appeals to agency leadership. * Document all authorization and renewal activity accurately. Client Relationship Management * Conduct routine client satisfaction calls. * Confirm that clients are satisfied with their assigned caregivers and services. * Document client feedback, concerns, complaints, scheduling issues, and unmet needs. * Immediately escalate complaints, safety concerns, service interruptions, and other urgent matters to agency management. * Follow up after concerns are addressed to confirm resolution. * Help maintain positive relationships with clients, families, caregivers, case managers, and referral partners. Required Qualifications * Fluent spoken and written English. * Excellent professional phone and email communication skills. * Strong follow-up, organization, and documentation skills. * Ability to manage multiple clients, deadlines, authorizations, and referral relationships at the same time. * Comfortable making outbound calls and speaking with government agencies, healthcare professionals, clients, and families. * Able to work independently and provide consistent status updates. * Reliable computer, high-speed internet connection, and quiet professional workspace. * Ability to work during agreed-upon U.S. Central Time business hours. * Willingness to follow privacy, confidentiality, data-security, and healthcare compliance requirements. * Comfortable learning new healthcare portals, client-management systems, spreadsheets, and communication platforms. Preferred Qualifications * Previous experience with a home care agency, home health agency, Medicaid provider, managed-care organization, senior-care organization, or healthcare call center. * Experience working with Medicaid personal care, home and community-based service programs, veterans’ benefit programs, or Medicare Advantage supplemental benefits. * Experience verifying healthcare eligibility or benefits. * Experience coordinating assessments, authorizations, renewals, or prior authorizations. * Familiarity with Medicaid systems, electronic visit verification, payer portals, or client-management systems. * Experience developing referral relationships with case managers, social workers, discharge planners, or community organizations. * Previous healthcare intake, care-coordination, patient-access, or provider-relations experience. Performance Expectations The coordinator will be expected to: * Complete a consistent number of referral outreach calls and emails each week. * Maintain timely follow-up with all active referral prospects. * Keep the referral and authorization trackers accurate and current. * Prevent avoidable authorization expirations and interruptions in service. * Move qualified referrals through intake efficiently. * Document every material client, referral-source, and payer interaction. * Identify client concerns and authorization issues before they become emergencies. * Communicate professionally and protect confidential client information at all times. Schedule and Engagement * Remote contract position. * Initial part-time schedule with the opportunity to increase hours based on performance and agency growth. * Availability during designated U.S. Central Time hours is required. * Phone calls, email communication, data entry, and ongoing follow-up will be core parts of the position. * The contractor will be required to sign confidentiality, data-security, and healthcare privacy agreements before accessing client information. To Apply Please include the following in your proposal: 1. A summary of your experience in home care, Medicaid, Medicare Advantage, veterans’ services, healthcare intake, or care coordination. 2. Examples of your experience making outbound calls to referral sources, government agencies, healthcare professionals, clients, or families. 3. Any experience you have verifying eligibility, coordinating assessments, tracking authorizations, or managing renewals. 4. Your availability in U.S. Central Time. 5. A short sample email introducing a home care agency to a case manager or referral partner. 6. A brief explanation of how you would organize and track referrals, authorization expiration dates, follow-up tasks, and client concerns. Please begin your proposal with the words “Client Care Growth” so we know you reviewed the full posting.