Overnight Admissions & Customer Service Representative – Behavioral Health

We are looking for reliable, professional Overnight Admissions & Customer Service Representatives to answer inbound calls for alcohol and substance use treatment centers. This is an overnight remote position focused on answering incoming calls from prospective patients, families, referral sources, and others seeking information about treatment. Responsibilities - Answer inbound calls during overnight hours - Speak professionally and compassionately with individuals seeking addiction treatment - Gather basic information from prospective patients and/or family members - Determine the reason for the call and document information accurately - Collect contact, insurance, and other basic admissions information - Help callers understand the admissions process - Route qualified admissions inquiries to the appropriate team - Respond to general customer service questions - Enter call notes and lead information into our CRM/admissions platform - Follow established scripts, workflows, and escalation procedures - Escalate urgent or sensitive situations appropriately What We're Looking For We are especially interested in applicants with experience in: - Behavioral health or substance abuse treatment - Treatment center admissions - Healthcare intake - Call centers - Medical answering services - Customer service - Insurance verification or healthcare scheduling Behavioral health experience is preferred but not required. The right person must be: - An excellent English speaker - Comfortable speaking with people who may be emotional, stressed, or seeking immediate help - Professional and empathetic on the phone - Reliable and consistently available for overnight shifts - Comfortable using web-based software and CRM systems - Able to type and document information while speaking with callers - Able to follow scripts and processes closely - Comfortable working independently - Schedule This is an overnight position covering U.S. hours. We are looking for individuals who can provide consistent coverage and are interested in an ongoing relationship rather than occasional freelance work. Please include your: - Current location/time zone - Overnight availability - Previous customer service or call-center experience - Any behavioral health, addiction treatment, healthcare, or admissions experience - Hourly rate - Internet reliability and backup internet/power availability - A brief voice recording introducing yourself and describing your experience Please begin your application with the words “OVERNIGHT ADMISSIONS” so we know you read the entire posting. This can become a long-term opportunity for the right people as we continue expanding our overnight admissions and customer service coverage.