PMO Manager

Job Description: - Inspire the Process team to continually improve results, outcomes quality and challenge the status quo - As a manager and mentor, you will identify growth and development opportunities within the teams to architect future success - Bridging gaps between different functions, roles and teams involved to be as effective and fast as possible. - Manage the cross-functional strategic planning process, lead conversations with key stakeholders, and develop detailed product roadmaps - Passionate about analyzing business processes, process optimization, and digital transformation. - Engages directly and proactively with business areas to understand business objectives and main issues. - Proactively seeks and recommends solutions to the challenges of the business areas thinking in a scalable way. - Define kpis and points of control for the process. - Generate and maintain process flowcharts and documentation, available for the company's areas. - Monitors and ensures adherence to established processes. - Analyze requirements to solve complex business problems through technologies and systems. Research and development of new technological tools. - Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects. - Negotiate and mediate with the business area to align action plans. - Assists the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency. - Communicates processes progress, results, metrics, findings and insights by reporting and/or presenting the information to appropriate stakeholders. - Manage Improvement Teams and Implementation Processes. - Develop the maturity of business process management in the company. - Educate the company on business process management discipline. Requirements/qualifications: - 3+ years of experience with business process improvement and documentation roles. - Have 2+ years of experience as an Organizational Design consultant or similar with an emphasis in strategic workforce planning, people analytics, market environmental scanning and analysis, change management, group dynamics, and team effectiveness. - 2+ years of experience with leadership roles. - Previous experience working in a creative growing fast environment is highly preferred. - A detail-oriented self-starter, an exceptional listener, and a skilled communicator (both verbal and written). - A highly organized, mature problem-solver with sharp business acumen and in-depth knowledge of marketing concepts. - Experience with e-commerce companies is a plus. - Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and abstract up from low-level information to a general understanding. - Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others - Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions. - Proven ability to effectively lead and manage multiple projects simultaneously; including multi-disciplinary teams, budgets and schedule information. - Knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired. - Outstanding communication and interpersonal skills as well as a proactive attitude. - Disciplined, detail oriented, results oriented.