Panama Office Launch Manager / Operations Lead

anama Office Launch Manager / Operations Lead 📍 Panama City, Panama (In-Office) 💰 $12–$22 USD/hour + performance bonuses 🕒 Full-Time We are a growing U.S.-based ABA healthcare organization launching a new operations hub in Panama City. We are seeking a hands-on leader to help build, manage, and scale our local office and team. Key Responsibilities: Help launch and oversee the Panama office Recruit, train, and manage outbound outreach and recruiting staff Monitor attendance, productivity, KPIs, and call quality Coach team members and improve performance Track data and provide regular reports to U.S. leadership Help establish systems, processes, and accountability Ideal Background Operations, business administration, finance, project management, recruiting, sales, or call center leadership Experience managing teams and performance metrics Strong English and Spanish communication skills Organized, analytical, and comfortable building systems from scratch Preferred Qualifications: Call center/BPO management experience Experience managing 10+ employees Familiarity with CRMs and dialing platforms Experience working with U.S.-based companies Requirements: Based in Panama City Available full-time in-office Strong leadership, organizational, and problem-solving skills Application Questions Are you based in Panama City and available full-time in-office? Have you helped launch or build a team, office, or department? How many people have you directly managed? What type of teams have you managed? Describe a process or team improvement you led and its results. Which Panama City area (Via Brasil, Costa del Este, Calle 50, etc.) would be best for an office location and why? This role is ideal for someone who enjoys building teams, creating systems, and helping grow a business from the ground up.