Paralegal w/ Project Management Background

## About the Role The Snr Case / Project Manager owns cases from the point they're ready for a demand letter/package through payout administration. You'll be the connective tissue between Legal Strategy and Ops — reviewing and QA'ing legal materials (demand letters, notices, case memos, ToS), shepherding packages through counsel review, and making sure cases move forward on schedule with clean handoffs. This role requires a **legal background** — you'll be reading and assessing legal documents. Paralegal experience, law school, or equivalent litigation exposure is expected. US-based. ## Responsibilities **Legal Review & Package Prep** - Take cases from "ready for demand letter" through demand letter package finalization and initiation - Read and assess legal materials, flagging inconsistencies (statutory cites, theory alignment, state coverage, ToS conformity) before they reach outside counsel - Run pre-send QA on demand letters and notice batches (using existing AI skills/SOPs); resolve or escalate findings - Shepherd drafts through review with in-house and outside counsel (Mensch, co-counsels); track redlines to resolution and confirm final packages are sent on schedule **Pipeline Ownership (Pre-Initiation → Initiation)** - Drive demand letter/package planning and sequencing ie confirm scope, claimant counts, and target send dates - Coordinate with Ops on package readiness before package assembly - Maintain a single source of truth on case status; publish weekly status to counsel and internal stakeholders **Case Tracking & Documentation (Post-Initiation)** - Own and maintain the Case Updates and Ledger documents for every initiated case - Track each case through its full post-initiation lifecycle: data delivery → arbitrator selection → hearings/mediation → settlement → payout administration **Counsel Workflows** - Manage Needs Attention items end-to-end, partnering with Marketing on email content and outreach materials and with Ops on data collection and claimant submission assembly, ending with delivery to counsels - Track performance of Needs Attention outreach and drive iterative improvements to lift response rates and reduce cycle time - Run payout workflows in coordination with Ops ## Qualifications - **Legal background required** — paralegal certification, JD, law school coursework, or equivalent hands-on litigation experience. You need to be able to read a demand letter, case memo, or ToS and actually assess it. - 5+ years in project/program management, operations, or paralegal/case management roles (complex litigation or mass arbitration experience is a strong plus) - **Proficient with AI tools and modern tech/tooling** — comfortable using Claude/LLMs, Notion, Linear, Airtable, and similar; leverages AI to speed up legal review, drafting, and QA rather than doing everything by hand - Comfort with structured data and spreadsheets; ability to build and maintain trackers that scale across many cases - Strong written communication — most coordination will happen async in docs, tickets, and email