Part-Time Client Communications & Operations Assistant

**Part-Time Remote Client Communications & Operations Assistant** Victoria’s Educational Services is looking for a reliable, detail-oriented, and proactive part-time remote assistant to help with client communication, administrative operations, billing support, social group coordination, and light marketing/admin tasks. This role is ideal for someone who enjoys keeping a small business organized, following up without being chased, communicating warmly with clients, and noticing ways to make systems smoother. This is not a role for someone who only wants to complete random one-off tasks. I am looking for someone who can take ownership of recurring responsibilities, keep track of open items, communicate clearly, and help make sure nothing falls through the cracks. **Main Responsibilities** **Client Communication & Follow-Up** * Check and respond to emails, texts, calls, and social media messages during agreed-upon weekday check-in times * Use approved templates to respond to routine inquiries * Send trial session invitations, reminders, and follow-ups * Track leads in Google Sheets and make sure families receive the next step * Flag sensitive, unclear, or higher-level questions to Victoria **Billing & Admin Support** * Create and send invoices for non-autopay clients via Quickbooks * Follow up on late payments and outstanding balances, and report them to Victoria * Support contractor payment processing weekly via Quickbooks * Help set up autopay for new families in QuickBooks * Keep billing and payment trackers updated **Social Group & Event Coordination** * Confirm attendance for Tuesday social groups weekly (via text and followed up with phone call if needed) * Support monthly Teen and Adult Game Night event coordination (be aware of DNC list, answer parent questions as needed, screen new registrants to make sure they fit event requirements before moving forward with registration, track registrants and if we have enough students registered before listed deadline, coordinate which teachers will host the events, send reminders as needed, send overview after game night with photos and showing how the event went) * Update registration trackers for social groups and game night events * Send announcement emails/texts * Follow up with people who registered but have not paid * Update event dates, registration deadlines, and related links **Teacher & Operations Coordination** * Notify teachers of upcoming trial sessions * Coordinate with teachers regarding coverage and scheduling needs * Remind teachers to send photos, clips, and session recap information * Maintain internal trackers for attendance, billing, teacher absences, coverage, and events **Website, Forms & Marketing Admin** * Make basic website updates, such as changing event dates, flyers, links, landing pages, or waitlist forms (using GoHighLevel) * Create and update forms * Share social media posts to local Facebook groups * Help create freebies or landing pages as needed * Update SOPs as processes change **What I’m Looking For** The right person is: * Extremely reliable and organized * Warm, professional, and clear in communication * Comfortable communicating with parents/families * Detail-oriented with billing, forms, trackers, and follow-ups * Able to follow templates while still sounding human * Proactive about noticing gaps, repeated questions, or unclear systems * Comfortable asking questions when needed, not waiting passively if the next step is clear * Willing to keep a list of weekly tasks completed and outstanding tasks * Comfortable using or learning tools such as QuickBooks, Google Sheets, Google Forms, GoHighLevel, website editors, and email/text systems **Important Expectations** This role requires proactive ownership. That means: * Keeping assigned tasks moving without repeated reminders * Following up on open items until resolved * Checking communications at agreed-upon times throughout the day * Sending updates when something is pending, delayed, or unclear * Noticing when a process could be improved * Suggesting templates, systems, or workflow improvements when you see repeated issues **Hours & Schedule** This is a part-time remote position. Hours may vary, but the role will likely start around 5–10 hours per week. Some availability during normal weekday hours is required because client communication and follow-ups need to be checked throughout the day. This position will begin with a 30-day trial period to make sure it is a strong fit on both sides. Training will be provided on our systems, workflows, templates, trackers, and communication guidelines. My current assistant will be available during the transition, and I will also provide guidance on our client communication style and what should be escalated. This role is still best suited for someone who already has strong admin, communication, organization, and follow-up skills. As part of the application, please include a brief 60–90 second video introduction. This does not need to be highly produced- a simple Loom/video recording is fine. In the video, please share: 1. A little about your relevant experience 2. Why this type of client communication/operations role interests you/Why you believe you're a good fit for this position This role includes written communication and occasional light/scripted phone follow-up, so I’m looking for someone who communicates clearly, warmly, and professionally.