Part-Time Collections & Reorder Sales Rep (B2B Phone Calls, Beauty Supply Industry)

Overview We're a growing beauty supply brand (hair care products sold to beauty supply stores across the US) looking for a reliable, friendly phone rep to help us stay on top of two things: collecting on past-due invoices and calling existing customers to encourage reorders. You'll be working from a ready-made spreadsheet CRM that already has every customer's contact info, what they last ordered, and what they currently owe — you won't be building anything from scratch, just working the list and logging your calls. This role pays hourly, plus 10% commission on the invoice total of any reorder you successfully bring in — so the more reorders you generate, the more you earn on top of your hourly rate. This is a great fit for someone who's comfortable on the phone, organized, and good at striking a friendly-but-firm tone with small business owners. What You'll Do Call customers with past-due invoices to politely follow up on payment Use the same call to ask if they'd like to reorder the products they bought last time — you earn 10% commission on the invoice total for every reorder you generate Log every call in our spreadsheet: date/time called, what was discussed, any payment promise (amount + date), and next follow-up date Flag anything unusual (disputes, wrong contact info, customer says they already paid, etc.) so we can look into it Keep a consistent, professional, friendly tone — these are small business owners we want to keep as long-term customers, not just accounts to collect from What We Provide A pre-built Excel CRM with every open invoice, due dates, amounts owed, and full order history per customer Customer contact names, phone numbers, and emails Basic call guidelines / what to say What We're Looking For Fluent, clear spoken English — you'll be on the phone daily with US-based small business owners Previous experience in collections, telemarketing, customer service, or inside sales Comfortable with Excel/Google Sheets (entering notes, following a structured spreadsheet) Reliable and self-directed — able to work through a call list independently and hit a daily/weekly call quota Good written communication for call notes (clear, concise, no ambiguity about what was said or promised) Nice to Have Experience in collections or accounts receivable follow-up specifically Experience selling to or supporting small retail/wholesale business owners Experience with QuickBooks (not required — we handle the accounting side) Commission on Reorders On top of your hourly pay, you'll earn 10% of the invoice total for any reorder you generate from a customer call. A few basics: Applies to reorders you personally initiate and that get invoiced — logged in the CRM so it's easy to track back to your call Paid alongside your regular hourly pay (e.g. weekly/bi-weekly, whatever cadence we agree on) No cap — the more reorders you bring in, the more you earn Hours & Logistics Part-time, roughly 10–20 hours/week to start Flexible schedule, but calls should happen during normal US business hours (customer time zones are Eastern/Central) Remote — open to candidates anywhere, as long as spoken English is fluent and clear How to Apply Please include: A short note on your experience with collections calls, telemarketing, or customer service Your availability (days/hours you could realistically commit to each week) Your comfort level with Excel/Google Sheets We're looking to fill this quickly — happy to start with a small paid trial batch of calls before committing to ongoing hours.