Part-Time Community Operations & AI Support Coordinator

Future AI: Unfiltered and The AI Workroom are looking for a proactive, warm, highly organized Community Operations & AI Support Coordinator. This person will help create a high-touch, well-supported experience for our community members while ensuring customer support, onboarding, community engagement, and live events run smoothly behind the scenes. AI fluency is non-negotiable. You do not need to be an engineer, but you must understand tools such as ChatGPT and Claude, know the difference between prompts, Projects, Skills, and AI employees, and be comfortable helping non-technical business owners implement AI into their businesses. This role is ideal for someone who loves both people and systems: someone who can make members feel seen while also noticing where an experience, process, or offer can be improved. Responsibilities Community member support Respond to member questions, comments, and DMs with warmth, clarity, and encouragement. Approve new members, decline unsuitable requests, and moderate posts in a timely manner. Help members navigate the community, trainings, replays, resources, and offers. Identify recurring questions or friction points and recommend improvements. Request and collect member testimonials for marketing use. Onboarding and engagement Help create and improve member orientation and onboarding sequences. Encourage participation through thoughtful comments, questions, check-ins, and prompts. Share product updates, upcoming events, and announcements in a way that builds excitement. Create a welcoming, engaged environment where members feel connected and supported. Live webinar and bootcamp support Facilitate webinars and monthly bootcamps behind the scenes. Monitor chat, welcome attendees, answer logistical questions, share links/resources, and surface important questions for Tatiana. Help ensure calls run smoothly before, during, and after the event. Support follow-up tasks such as replay links, attendee questions, and post-event community engagement. Customer success, retention, and cross-selling Identify opportunities to thoughtfully connect members with the next best product, training, or resource for their needs. Engage in one-to-one community conversations with a helpful, non-pushy approach. Support product launches and promotions inside the community. Handle escalated cancellation, refund, payment failure, and retention conversations with care and professionalism. Act as an escalation point for customer support when needed. Team and systems support Oversee the quality of customer service and community support. Help manage, train, and onboard Customer Support Representatives as the team grows. Track whether support team members are meeting their KPIs. Maintain and improve the systems and tech used to communicate with members. Bring forward recommendations for stronger member experience, retention, cross-selling, and operational efficiency. Required Qualifications Strong working knowledge of ChatGPT and Claude. Understands AI employees, AI workflows, Projects, Skills, knowledge files, connectors, and scheduled tasks. Comfortable explaining AI concepts simply to non-technical business owners. Excellent written communication with a warm, confident, human tone. Community management, customer success, online education, membership, or customer support experience. Highly organized, reliable, and responsive. Comfortable facilitating and troubleshooting during live Zoom calls. Good judgment with sensitive conversations involving refunds, cancellations, and frustrated customers. Sales-minded in a service-first way. You can recognize when an offer genuinely solves a member’s next problem without making interactions feel transactional. Success in This Role Looks Like Members feel welcomed, answered, and supported quickly. Live webinars and bootcamps feel organized and high-touch. The community is active, positive, and full of useful conversation. More testimonials are consistently collected. Customer support issues are handled before they become bigger problems. Appropriate members are naturally introduced to offers that help them get better results. Support team members are meeting expectations and improving over time. Key Performance Indicators Community call attendance and engagement Response time and quality of member support Testimonials collected New-member onboarding completion and participation Failed payments, cancellations, and disputes successfully retained or resolved Cross-sell and upsell opportunities identified and converted Customer Support Representative performance against their KPIs Overall member sentiment and retention