Part-Time Customer Service & Dispatch Virtual Assistant (California-Based) | Pest Control Industry

About the Role We are seeking a California-based Customer Service & Dispatch Virtual Assistant to support the daily operations of a growing pest control company. This role is ideal for someone with experience in customer service, appointment scheduling, dispatch coordination, and administrative support within the home services industry. You will be the primary point of contact for customers, providing exceptional service while managing appointments, coordinating technician schedules, and ensuring smooth day-to-day office operations. Key Responsibilities Answer inbound customer calls in a professional, friendly, and timely manner. Review customer history and account information before assisting callers. Schedule, reschedule, and confirm service appointments. Coordinate technician schedules and dispatch daily service routes. Respond to customer inquiries via phone, email, and text message. Enter and maintain accurate customer records within the company's CRM. Update service notes, appointment details, and customer information. Coordinate with field technicians regarding schedule changes and customer requests. Provide outstanding customer service while resolving routine concerns and escalating complex issues when necessary. Monitor calendars and technician availability to maximize scheduling efficiency. Perform general administrative support tasks as assigned. Minimum Qualifications Must be based in California. Minimum of 3 - 5 years of experience in customer service, dispatching, virtual assistance, call center support, or administrative support. Excellent verbal and written communication skills in English. Professional phone etiquette with exceptional customer service skills. Strong organizational, multitasking, and problem-solving abilities. Ability to work independently and effectively in a remote work environment. Proficient in Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Calendar. Must have a reliable computer, high-speed internet connection, and a dedicated, distraction-free home office. Preferred Qualifications Experience supporting businesses in: Pest Control HVAC Plumbing Roofing Electrical Landscaping Other Home Service industries Experience using any of the following is highly preferred: FieldRoutes GorillaDesk Jobber Housecall Pro ServiceTitan Similar field service management software Preferred Skills Customer-focused and solution-oriented. Strong attention to detail. Excellent organizational and time management skills. Ability to remain calm and professional in a fast-paced environment. Dependable, proactive, and accountable. Quick learner with strong technology skills. Schedule Part-Time: Approximately 20 hours per week Availability to work weekends and holidays as needed Opportunity for additional hours based on business needs and company growth Qualified candidates will be invited to participate in an interview.