Part-Time Customer Support/Admin (Backup Coverage) – Supplement Company

Job Type: Part-Time / Ongoing / As-Needed Location: Remote Overview We're a growing supplement company looking for a reliable, detail-oriented person to provide backup customer support and admin coverage. This role kicks in when our primary operations and support person is out (vacations, sick days, etc.), so we need someone who can step in smoothly and keep things running without a hitch. This isn't a full-time daily commitment — it's flexible, on-call-style work(will have at least a few days to a week notice) that requires responsiveness and quick ramp-up when needed. Responsibilities Answer incoming customer service phone calls when the primary support person is unavailable Respond to customer service emails (order questions, shipping issues, product inquiries, returns/exchange questions etc.) during coverage periods. Look up and update order/customer information as needed Escalate complex issues appropriately Maintain a friendly, professional, on-brand tone in all customer interactions Systems Used HubSpot (CRM / customer communication) Shopify (order management) ShipStation (shipping/fulfillment) Gmail (email correspondence) Requirements Prior customer service or admin experience (e-commerce experience a plus) Familiarity with Shopify, HubSpot, and/or ShipStation preferred (willingness to learn quickly required) Clear, friendly written and verbal communication skills Reliable internet connection and quiet workspace for phone calls Ability to be responsive and available on short notice during coverage windows Comfortable working independently with minimal oversight Nice to Have Experience in the health/wellness/supplement industry Experience handling both phone and email support simultaneously How to Apply Please include a brief note on your experience with the systems listed above and your general availability/flexibility for on-call coverage (will have notice)