Part-Time Operations Assistant (Home Services)

Part-Time Operations Assistant (Home Services) Help Us Build the "Back Office" of a Growing Home Services Company We're a growing handyman and home services company looking for someone who loves bringing order to chaos. We're not looking for someone to simply complete a checklist. We're looking for someone who enjoys improving systems, noticing details, and helping a small business operate more smoothly. This role will start very small (approximately 2–5 hours per week), but we expect it to grow over time as we build trust and identify more opportunities to delegate. If you're someone who enjoys making businesses run better, we'd love to meet you. --- What You'll Help With Because we're a small business, your responsibilities will evolve over time. Initially, you might help with things like: * Monitoring messages and making sure urgent inquiries don't get missed * Following up on customer communications * Setting up simple automations and improving workflows * Organizing documents and information * Posting occasional project updates to Facebook * Commenting in local Facebook groups when appropriate * Keeping an eye on tasks that need attention * Helping identify repetitive work that could be automated or improved Over time, the role may expand into additional operations, hiring, customer service, scheduling, marketing support, or process improvement. --- The Person We're Looking For You might be a great fit if you: * Love creating order from messy situations * Are incredibly organized * Notice details that other people miss * Enjoy learning new software and systems * Think proactively instead of waiting for instructions * Communicate clearly and professionally * Like figuring out better ways to do things * Are comfortable wearing multiple hats in a growing business We're much more interested in how you think than whether you've done every task listed above. --- Bonus Experience Experience with any of these is a plus: * Google Workspace * Facebook Business * Canva * ChatGPT * Zapier * CRM or scheduling software * Jobber * Home service businesses * Small business operations * Customer service Don't worry if you haven't used every tool—we're looking for someone who's eager to learn. :) --- Hours * Start with approximately 2–5 hours per week * Flexible schedule * Opportunity to grow significantly over the coming months based on performance and business needs --- Communication You'll work directly with our leadership team, so clear communication is important. We may have occasional phone or video check-ins, and we value someone who isn't afraid to ask questions, offer ideas, or point out opportunities for improvement. --- To Apply Please answer the following questions (one sentence each is fine!): 1. Tell us about a time you improved a process or made someone's job easier. 2. When you join a new business, what's the first thing you naturally notice? 3. What software, tools, or automations have you used before? 4. What's something you've taught yourself recently? 5. Why does this type of role appeal to you? 6. What is your current location and time zone? 7. Approximately how many hours per week do you currently have available for freelance work? 8. If we start with 2–5 hours per week and the role is a great fit, would you be interested in growing with us over time? 9. Are you comfortable tracking your work and maintaining a simple weekly log of what you accomplished, how long it took, and any recommendations you have for improving our processes? As someone who has worked for clients on Upwork before, I appreciate all that goes into your application. Thank you for your time and interest! - Sammy (Operations Manager)