Part-Time Product Specialist — AI Content Platform (Ongoing)

Part-Time Product Specialist — AI Content Platform (Ongoing) We're a small product team at a media research and strategy company building an AI-powered content workflow platform used by news organizations and media brands. We're looking for a part-time contractor to join the team and help us support clients, maintain quality, and keep our product running well as we scale. This is a real product team role. You'll work directly alongside two product team members, own a mix of client-facing and internal work, and be expected to bring product instincts to everything you touch — not just execute a task list. WHAT YOU'LL DO Client support & requirements gathering — Joining client meetings, asking the right questions to understand how they're using the platform, documenting requirements clearly, and translating what you heard into well-defined next steps. You'll represent the product team professionally and help clients feel heard and supported. Product testing & QA — Running content through the platform and evaluating whether outputs are working as intended. This means reading AI-generated results critically and asking: Is this following the right format? Is it capturing what it should from the source material? Is anything sounding too generic, off-brand, or inconsistent? You'll document findings clearly and flag issues with enough context for the team to act on them. Configuration & prompt tuning — When something isn't working right, making targeted fixes inside the platform. This usually means editing the prompt instructions that drive a specific output — tightening logic, updating language guidelines for a client, adjusting how the system handles different types of input. You should be comfortable making precise changes, testing whether they worked, and iterating. WHAT WE'RE LOOKING FOR - 2+ years in a product, technical product management, or engineering role - Hands-on experience writing prompts for production use cases — not just experimenting with ChatGPT, but crafting, iterating, and maintaining prompts that power real workflows - Experience working within agentic AI environments — you understand how multi-step AI pipelines behave, how instructions compound across steps, and why a change upstream can affect everything downstream - Familiarity with AI/LLM-based products — you can read a system's output and reason backwards to what's likely causing it to underperform - Strong written communication and documentation habits; you write clear tickets, notes, and requirements without being asked twice - Comfortable in client-facing situations — you can run a requirements conversation or a feedback session professionally - Self-directed; you can manage your own work across a mix of defined tasks and ambiguous ones - Experience with prompt management tools (e.g. PromptLayer, LangSmith, or similar) is a strong plus - Experience working on a small or early-stage product team is a strong plus - Background in media, news, or content production is a plus but not required LOGISTICS - ~10 hours/week, flexible schedule - Mix of async work and occasional live client meetings (US time zones) - Ongoing engagement with potential to grow To apply, share an example of prompt or agentic AI work you've done in a product or production context — what the system was doing, what wasn't working or needed to be built, and how you approached it. A portfolio, case study, or written description is fine.