Senior Product Architect & QA Lead

Senior Product Architect & QA Lead SaaS | Workforce Development | EdTech | HRTech | Product Operations Long-Term Opportunity | Potential Leadership Role About SkillTrust SkillTrust is building the Career Capital Infrastructure™ for emerging markets. Our mission is to become the trusted operating system for workforce development, employability, skills verification, talent mobility, and workforce intelligence. SkillTrust connects: Governments NGOs Workforce Development Programs Universities Employers Assessors Talents through a unified ecosystem that helps organizations recruit, train, verify, place, and track talent outcomes at scale. This is not another LMS. This is not another job board. This is not another HR platform. We are building a completely new category: an Employability Infrastructure Platform. The platform already includes: Government Dashboards Partner Dashboards Talent Dashboards Employer Dashboards Assessor Dashboards Verification Systems Career Capital Framework Workforce Intelligence Systems AI-Powered Features Multi-Tenant Country Deployments As we scale, we need someone obsessed with product quality, user experience, documentation, workflows, and platform consistency. The Role We are looking for a Senior Product Architect & QA Lead to work directly with the founder and become one of the most important members of the SkillTrust team. You will own the quality, clarity, usability, and consistency of the entire platform. You will be responsible for ensuring that every feature: Makes sense Works correctly Is properly documented Is easy to use Is aligned with the SkillTrust vision This role sits between: Product Strategy UX Design Software Development Quality Assurance Documentation User Experience You will help transform ideas into detailed specifications that developers can build with confidence. Your Responsibilities Product Architecture & Feature Definition You will: Convert ideas into detailed product requirements Define workflows and business logic Create user stories Create acceptance criteria Define permissions and access rules Identify edge cases Define success metrics Example: Instead of: "Users can request a verification" You will define: Who can request? Eligibility requirements Pricing logic Approval workflow Notifications Failure scenarios Expiration rules Reporting requirements User Journey Design Design and maintain end-to-end journeys for: Talent Journey Signup → Profile Creation → Career Capital Development → Verification → Job Matching → Employment Partner Journey Signup → Approval → Program Creation → Talent Recruitment → Training Delivery → Outcome Tracking Employer Journey Signup → Talent Search → Verification Review → Hiring → Performance Feedback Assessor Journey Approval → Assignment → Assessment → Verification → Reporting Government Journey National Oversight → Workforce Intelligence → Policy Action → Reporting Quality Assurance & Testing You will own product quality. Responsibilities include: Functional Testing Does it work? Workflow Testing Does the process work? Edge Case Testing What happens when: User uploads invalid documents? User abandons onboarding? Assessor rejects verification? Partner exceeds capacity? Subscription expires? Regression Testing Did a new release break existing functionality? Product Documentation Create and maintain: Internal Documentation Product Specifications Workflow Diagrams Feature Requirements Business Rules User Permissions Release Notes External Documentation User Guides Help Articles FAQs Onboarding Documentation Learn More Pages Knowledge Base Content UX Review & Design Support Review all platform interfaces and ensure: Clear navigation Logical workflows Consistent language Clean user experience Strong information hierarchy You do not need to be a senior UI designer, but you must have strong UX instincts. Bonus if you can: Create wireframes Design icons Build low-fidelity prototypes Work inside Figma Product Governance Maintain the SkillTrust Product Bible. This includes: Dashboard inventory Feature inventory User journeys Product requirements Platform standards Naming conventions Release documentation Release Management Before features go live: Requirements reviewed Design reviewed Development validated Testing completed Documentation completed You will act as the final quality gate before release. Required Skills Product Product Management Product Ownership Product Architecture SaaS Platforms Systems Thinking UX User Experience Design User Journey Mapping Information Architecture Wireframing QA Manual Testing Test Case Creation Acceptance Testing Bug Reporting Documentation PRDs SOPs User Guides Technical Documentation Tools Experience with some of: Figma Notion Jira ClickUp Trello Miro FigJam Loom Nice to Have Experience building products in: Workforce Development EdTech HRTech Learning Management Systems Talent Platforms Government Technology Digital Skills Programs International Development Programs Experience working with: NGOs Donors Governments Employment Programs is a huge advantage. What Success Looks Like Within 90 days: ✓ All major user journeys documented ✓ Product requirements standardized ✓ Testing framework established ✓ Documentation library created ✓ Feature backlog organized ✓ Dashboard specifications maintained ✓ Platform consistency improved ✓ Development team receiving clearer requirements ✓ Fewer bugs and rework ✓ Faster product releases Why Join Us? You won't be maintaining an existing product. You will help shape an entirely new category. SkillTrust is building infrastructure that could impact millions of people by helping them develop skills, prove capabilities, access opportunities, and improve livelihoods. This role has the potential to evolve into: Head of Product Operations Director of Product Chief Product Officer (CPO) for the right person. To Apply Please submit: 1. Introduction Tell us about yourself and why you're interested. 2. Relevant Experience Share examples of: SaaS products you've worked on Product documentation you've created User journeys you've designed QA processes you've managed 3. Portfolio Provide examples of: PRDs Product Specs User Flows Wireframes QA Documentation Knowledge Bases 4. SkillTrust Exercise Choose a software product you use regularly and provide: 3 UX improvements 3 workflow improvements 3 quality issues you would investigate This helps us understand how you think. Contract Type: Long-Term Contract (Potential Full-Time) Experience Level: Senior Hours: 20–40 Hours/Week Location: Remote Industry: Workforce Development, Employability, HRTech, EdTech, GovTech Compensation: write " I will work full time" at the beginning of your proposal. Potential Growth Path: Product Lead → Head of Product Operations → Chief Product Officer (CPO)