Part-Time Virtual PA / Admin Support (Sporadic Work, Phone Cover)

**Part-Time Virtual PA / Admin Support (Sporadic Work, Phone Cover)** *Approx. 1–2 hours/day | Mon–Fri phone availability 9am–5pm UK time | Start March/April* **IMPORTANT: Any contact made outside of Upwork will be ignored and deleted — no exceptions.** **Role overview** I’m looking for a reliable **part‑time PA/admin assistant** to support my exhibition display business on a **light, flexible basis**. This is mainly admin and customer support work, with the key requirement being that you can **answer calls during UK business hours** when they come in. Workload will vary – some days may be busy, others very quiet – so this suits someone who already works from home and can fit in 1–2 hours of focused tasks most days. **Core responsibilities** **Customer & phone support** - Answer incoming **phone calls** between 9am and 5pm UK time, Mon–Fri (not constant, but be reachable). - Take clear messages, gather basic information, and reassure customers their query will be handled. - Reply to customer emails **promptly** (using correct UK spelling and grammar). - Respond to occasional website **live chat** messages during the open hours. **Admin & coordination** - Do light admin tasks as needed (a couple of hours per day on average), such as: - Updating order notes and status. - Sending and chasing artwork proofs (liaising with the artwork team). - Booking calls into my calendar when customers need to speak with me. - Keeping a simple log of open enquiries and what’s needed next. **Important notes about the role** - This is **not a full-time role** – it’s **sporadic, part-time support**, ideal alongside other remote work. - There is **no sales target or cold calling**. You are simply helpful, organised, and professional on the phone and email. **Requirements** - Experience as a **virtual assistant / admin assistant / PA**. - **Excellent spoken English** and **UK spelling/grammar**. - Confident, polite **phone manner** with UK customers. - Good email etiquette and attention to detail. - Ability to be **reachable for calls Mon–Fri 9am–5pm UK time**, even if actual paid work averages 1–2 hours per day. - Reliable internet and a quiet environment for calls. **How to apply** Please apply **via Upwork only** and include: 1. Confirmation you can be available for calls **Mon–Fri, 9am–5pm UK time**. 2. A brief summary of your **PA/admin experience** (especially phone + email). 3. Your current main work situation (so I understand how this part-time role fits in). 4. A short example of a professional email you would send to a customer to acknowledge their enquiry. We can discuss exact monthly rate and structure (fixed vs hourly) with shortlisted candidates, based on realistic workload and availability.