Partner – Operations & Institutional Services

Position: Partner – Operations & Institutional Services Location: Remote Salary Range: $280k – $370k + bonus About Anchorage Digital Anchorage Digital is a leading digital asset platform designed for institutions. The company enables secure participation in digital assets through custody, trading, staking, governance, settlement, and industry-leading security infrastructure. Anchorage Digital is home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the United States. Internationally, the company operates through Anchorage Digital Singapore, licensed by the Monetary Authority of Singapore; Anchorage Digital New York, which holds a BitLicense; and Porto by Anchorage Digital, its self-custody wallet. Founded in 2017 in San Francisco, Anchorage Digital is backed by Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation exceeding $3 billion. The firm serves banks, asset managers, fintechs, and institutional allocators globally. Role Overview Anchorage Digital is seeking a Partner focused on Operations & Institutional Services to support the delivery, scaling, and optimization of services for institutional clients. This role sits at the intersection of client operations, service delivery, and internal execution. You will work closely with institutional clients, product teams, compliance, and internal operations to ensure a high-quality, reliable, and scalable client experience. The role is well suited for a senior operations leader who understands institutional expectations and can translate complex services into efficient, repeatable operating models. Key Responsibilities • Oversee operational delivery for institutional clients • Support onboarding and ongoing client service workflows • Partner with internal teams on process improvement • Identify operational gaps and scalability risks • Help define service standards and SLAs • Act as an escalation point for complex operational issues • Support cross-functional coordination across teams • Improve efficiency across custody and settlement processes • Contribute to operational strategy and planning • Support growth while maintaining service quality Key Requirements • 7+ years of experience in operations or client services • Background in financial services, fintech, or digital assets • Experience supporting institutional or enterprise clients • Strong understanding of regulated operating environments • Ability to manage complex workflows and stakeholders • Comfortable working across time zones and teams • Strong communication and problem-solving skills • Experience operating in remote or distributed teams