Patient Experience Coordinator

About the Role Medstar Media is a marketing agency specializing in medical spas, aesthetic practices, wellness clinics, and healthcare providers across the United States. We're looking for a detail-oriented, personable individual to help evaluate the patient experience at our clients' practices. This is a unique remote position that combines customer service, communication, and quality assurance. Your role will be to act as a prospective patient and assess how effectively practices respond to inquiries, communicate with leads, and handle patient interactions. Responsibilities - Submit contact forms through client websites - Monitor response times via phone, text, and email - Engage in text message conversations using provided scripts and scenarios - Call practices and evaluate the professionalism, friendliness, and effectiveness of staff interactions - Ask prepared questions and document responses - Complete detailed reports on your experience and findings - Provide feedback that helps improve client performance and patient communication What We're Looking For: - Native or near-native English proficiency - Excellent verbal and written communication skills - Comfortable speaking with people on the phone - Friendly, outgoing, and confident personality - Strong attention to detail - Ability to follow instructions and document findings accurately - Resourceful and able to think on your feet during conversations - Customer service, sales, call center, or patient coordination experience is a plus What We Provide - Complete training and onboarding - Scripts, guidelines, and evaluation criteria - Communication and reporting platform - Flexible remote work environment To Apply - Please submit your resume - Please submit a quick video explaining why you believe you'd be a great fit for this role. We look forward to hearing from you!