Phone Booking Specialist for Arcade Party Sales (Part-Time, Ongoing, US Hours)

We're the is the largest free-play arcade in the Southeast, hundreds of games, one cover charge, and a busy calendar of birthday parties, corporate events, school groups, and team outings. People call us to book parties. We need someone excellent to answer, and guide them to the right package. The job Our booking line will forward to your phone during business hours. When it rings, you answer as us, take the details, check the shared calendar, quote our packages, and book the party. When a call goes to voicemail or a web form comes in, you call back the same day, ideally within the hour. That callback speed is the whole reason this role exists, so if same-day feels ambitious, this isn't your gig. This is not a call center queue. Volume is a handful of calls and leads per week right now, which is why it fits someone who already answers phones for other clients. You do not need to be exclusive to us. You need to be reachable, consistent, and good. What the calls are like Mostly pleasant: parents booking birthdays, offices planning outings, coaches with a team. Some need skill: a mom who is unhappy about our outside-food policy, a corporate planner comparing three venues, a caller who wants a discount we don't offer. You should be the kind of person who can hold a policy line warmly, solve the solvable, and keep the booking. Upselling matters here. Our party packages include food and drink add-ons, and the difference between a bare booking and a full one is real money. We want someone who asks the next question naturally: party size, food package, the extras, the second date. Optional growth work (additional hours) If inbound goes well, there's more: calling past party customers when their booking anniversary comes around ("Levi's birthday is next month, want your date back?") and light outreach to local businesses, schools, and teams about group events. This is warm, list-based calling with our data. If outbound is something you're strong at, say so in your application. What we provide A dedicated forwarded line (RingCentral) and recorded calls (CallRail) so you're never guessing what was said Pricing sheet, party packages, FAQ, and policy answers in one document Shared Google Sheet and calendar for logging every inquiry and booking A direct line to the owner's team for anything unusual What we're looking for You answer phones professionally now, for one or more clients, and can show it Reliable availability inside Mon–Fri 9–6 Eastern, with a quiet line Same-day callbacks as a standard, not a stretch goal Sales instincts: you close bookings and grow order size without sounding like a script Calm under complaint. You've turned an unhappy caller into a kept customer and can tell us about it Clear spoken and written English; clean logging habits, because every inquiry gets logged, no exceptions To apply Send a short note covering: the phone work you handle today, your weekday availability in Eastern time, and one story about a difficult caller you won over. Shortlisted applicants get a phone interview, which for this role is also the audition. DO NOT FIGURE OUT THE NAME OF THE ARCADE AND CALL US. Anyone calling anyone at the business about this role will not be hired. We have a separate corporate office and we do not want our floor employees having answer about this.